Sunidhi Thakur
Summary
Motivated with 2 years of progressive experience.| Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction, and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Teammate
Taskus
01.2024 - Current
- Worked as a content moderator, where we had to review content and tag it according to the guidelines.
- Annotate and evaluate large volumes of visual data.
- Review the content and tag them as per the guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Chat Support Representative
WNS
02.2023 - 01.2024
- Delivered and met all the KPI's expectations
- Interacting with Customers through a series of actions to resolve problem
- Ensured compliance with company policies and procedures when dealing with customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Bachelor in Arts -
DAVV College
06-2022
12th -
CBSE Board
04-2019
10th -
CBSE Board
04-2017
Skills
- Customer Support
- Customer Service
- Risk Management
- Multitasking
- Process improvement
- Troubleshoot service issues
- Chat Support
Languages
- Hindi
- English
Timeline
Teammate
Taskus
01.2024 - Current
Chat Support Representative
WNS
02.2023 - 01.2024
Bachelor in Arts -
DAVV College
12th -
CBSE Board
10th -
CBSE Board
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