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 Dynamic and accomplished leader with over 20 years of experience in managing collections, liquidity, and cash management processes, along with expertise in operations, project management, and operational support. Seeking a leadership role in the ITES domain to leverage professional competencies and industry knowledge to drive significant contributions to both top and bottom-line results. Recognized for delivering impactful outcomes while fostering a collaborative team environment, with a proven track record in managing financial operations and leading strategic initiatives. Proficient in risk management and financial analysis, maintaining a strong focus on achieving organizational goals in fast-paced settings. 

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Results-driven Regional Sales Representative with a strong focus on achieving challenging sales targets and enhancing customer satisfaction. Expertise in industry practices, adept at managing high workloads while effectively forecasting trends and building lasting client relationships. Proven problem-solving skills enable successful resolution of both routine and complex issues, driving overall business growth.

Product Specialist - Citibank Performance-driven Vice President with 19 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

SHWETA KERKETTA

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Support Specialist

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Sales and Service Associate (OTA)

B.Sc. - Hospitality and Hotel Administration

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