Summary
Overview
Work History
Education
Additional Information
Personal Information
Personal Qualifications
Languages
Timeline
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Shweta Pandey

Shweta Pandey

New Delhi

Summary

Highly motivated digital marketing professional with hands-on experience in Paid Search Ads. Skilled in campaign management, performance analysis, and ROI-driven strategies. Strong focus on client communication and cross-platform execution. Eager to grow and contribute in a dynamic, growth-oriented environment.

Overview

2026
2026
years of professional experience

Work History

Sr. Process Executive - Voice (Google Process)

Cognizant
05.2023 - 03.2025
  • Search Ads Specialist handling Titanium/Gold segment clients across chat, calls, and email, providing end-to-end support to the advertisers and their Account Managers.
  • Strong focus on campaign performance, bidding strategies.
  • Experienced in guiding clients through optimizing their campaigns using smart bidding strategies.
  • Problem-solving expertise in diagnosing performance fluctuations, resolving Auction Insights concerns, and advising clients on complex issues like impression share analysis.

Customer Service Representative (Facebook Process)

Concentrix
8 2021 - 05.2023
  • Handled advertiser queries across chat, calls, and email, ensuring seamless campaign management and issue resolution.
  • Expertise in Facebook Ads Manager, assisting clients with audience targeting, bidding strategies, and ad policy compliance.
  • Troubleshoots performance fluctuations, ad disapprovals, and delivery issues to help advertisers maximize their return on investment.
  • Guides advertisers in leveraging Meta’s ad solutions, for effective marketing strategies.

Sr. Customer Associate (Vodafone Process)

FIS Global Business Solutions
8 2018 - 03.2020
  • Provided exceptional customer support, resolving billing inquiries, network issues, plan upgrades, and service requests efficiently.
  • Assisted customers with mobile plans and data services, ensuring they receive the best solutions tailored to their needs.
  • Experience in the Upgrades Team, assisting customers with plan upgrades, device upgrades, and contract renewals to enhance their mobile experience.
  • Worked closely with internal teams to enhance the customer experience, ensuring high-quality service and adherence to Vodafone’s policies and standards.

Education

Class XII -

Class X - undefined

B.B.A/ B.M.S (Management), Graduation -

New Delhi Institute of Management (NDIM)

Additional Information

5 years and 4 months of overall experience, including 3 years and 8 months as a Digital Marketing Associate.

Personal Information

Personal Qualifications

BBA Graduate

Languages

English
Hindi

Timeline

Sr. Process Executive - Voice (Google Process)

Cognizant
05.2023 - 03.2025

Class X - undefined

Customer Service Representative (Facebook Process)

Concentrix
8 2021 - 05.2023

Sr. Customer Associate (Vodafone Process)

FIS Global Business Solutions
8 2018 - 03.2020

Class XII -

B.B.A/ B.M.S (Management), Graduation -

New Delhi Institute of Management (NDIM)

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Shweta Pandey