MS Word
Shweta Ladu Rawool
MDM specialist & Supply Chain consultant
Mumbai
Summary
Innovative MDM Specialist consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in Brainstorming, troubleshooting, root cause analysis and corrective action implementation. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
MDM Team Lead & Consultant
Accenture Services Pvt Ltd.
8 2021 - Current
- Transitioned for Master data management process from Barcelona for Logistics Domain
- Created Standard Work instructions for teammates - Handling Creation/change requests in TMS
- Introduced Change management process through bringing standardization
- Improved process through Automation ideas
- Did Brainstorming on the issues & escalations and provide the RCA to client.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Reported on updates to project specifications and progress.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Continuously checked products for quality assurance according to strict guidelines.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Supply Chain Quality Analyst
Accenture Services Pvt Ltd.
01.2019 - 01.2021
- Created & validated menus for Food service provider client
- Tracked & reported the tickets raised by sites on Service Now Portal
- Ensured quality delivered by team and conducting RCAs for escalations received
- Identified Automation opportunities within process and submitting the Automation ideas on portal
- Created & validated Entitlement studies required for Automation projects.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Edited, proofed and critiqued internal documents to improve clarity.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Created and revised procedures, checklists and job aids to reduce errors.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Developed and maintained quality assurance procedure documentation.
MDM Subject Matter Expert
Accenture Services Pvt Ltd.
09.2015 - 01.2019
- Introduced in Pilot batch for maintaining Master data for Merchandise service provider client
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Transitioned on various new processes and reports from Onshore
- Ensured that the team trained and updated on different tasks received
- Ensured team consistently delivers 100% Quality & TAT
- Analyzed the queries pending from Onshore and following up with them
- Ensured the SOPs are documented & updated
- Maintained team’s productivity/ efficiency and getting them recognized from Stakeholders
- Provided the daily SLA status and detailed inputs/analyses to Onshore & Offshore Leadership
- Provided the valuable inputs for tasks getting Automated and monitoring the Automation process diligently
- Designed and prepared technical reports, studies and related documentation.
- Improved user productivity and efficiency through system training and support.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Improved system performance by eliminating operational gaps and software bugs.
- Developed and presented business cases, presentations and reports to senior management & Client.
CDM Associate
Accenture Services Pvt Ltd.
05.2012 - 09.2015
- Managed/resolved the queries received through Work Queue Management for retail client.
- Analyzed the databases in SAP and reporting it to Onshore
- Trained the new resources and ensuring their go live is successful
- Used Microsoft Word and other software tools to create documents and other communications.
- Drove operational improvements which resulted in savings and improved profit margins.
- Exceeded goals through effective task prioritization and great work ethic.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Analytical New Associate
Accenture Services Pvt Ltd.
11.2009 - 04.2012
- Performed the Lease Abstractions for US Leases in Client Software
- Performed Reconciling/analyzing/reporting the Common Area Expenses for US Client
- Performed Quality Checks for the tasks done by team members, in order to deliver with 100% accuracy.
- Reconciled documentation of file to provide accurate transfer of funds.
- Trained staff on procedures and guidelines to effectively execute daily tasks.
Education
Master of Commerce - Commerce
Mumbai University
10.2010 - 08.2012
Bachelor of Commence - Banking & Insurance
Mumbai University
05.2006 - 07.2009
Diploma - Financial Management
Welingkar Institute
08.2009 - 09.2010
Skills
Client Management
Training and development
Reconciling the expenses
MS Excel , PowerPoint
Industry Experience
Supply Chain
Master data management
Expenses Reconciliation
Quality control
Performance improvement
Resource Allocation
Production monitoring
Employee Evaluation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 99% accuracy by introducing automation for repetitive tasks.
- Supervised team of 3 staff members.
Software
MS Excel
MS Powerpoint
PowerBI
Timeline
Supply Chain Quality Analyst
Accenture Services Pvt Ltd.
01.2019 - 01.2021
MDM Subject Matter Expert
Accenture Services Pvt Ltd.
09.2015 - 01.2019
CDM Associate
Accenture Services Pvt Ltd.
05.2012 - 09.2015
Master of Commerce - Commerce
Mumbai University
10.2010 - 08.2012
Analytical New Associate
Accenture Services Pvt Ltd.
11.2009 - 04.2012
Diploma - Financial Management
Welingkar Institute
08.2009 - 09.2010
Bachelor of Commence - Banking & Insurance
Mumbai University
05.2006 - 07.2009
MDM Team Lead & Consultant
Accenture Services Pvt Ltd.
8 2021 - Current
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