Shwetha N
Bangalore
Summary
Seeking a role as a Microsoft Dynamics Functional Consultant where I can contribute my expertise to drive organizational success by leveraging my extensive knowledge and resources effectively.
Overview
12
12
years of professional experience
Work History
Functional Consultant
Accenture Services
12.2019 - 06.2024
- Managed Services is support platform having multiple clients, dealing with different nature transaction
- Participated in client Requirement and preparation of Functional Requirement Document
- Perform Gap analysis between Dynamics functionality and Client requirement
- Coordinating with Technical Team for customization
- Addressed issues pertaining to General Ledger, Accounts Payable, and Accounts Receivable
- Identifying the issues and checking the details
- Reviewing the tickets status on weekly basis and updating the status to the Project Manager
- Documentation of the issue posted on the detailed document with analysis of the issuer after providing a solution to the client
- Scheduling a call with the business people when-ever is required to get more information regarding the tickets or incident raised by business to resolve the query
- Worked closely with cross-functional teams to resolve issues efficiently.
Senior Associate
Capgemini
09.2016 - 10.2019
- Processed PO and non-PO invoices and credit notes
- Handled urgent payments, down payments, and intercompany invoices
- Resolved email queries from clients, vendors, and internal teams within defined timelines
- Validated and posted return payment entries and refund entries
- Prepared reports and ensured timely completion of tasks
- Coordinated with other departments for query resolution and payment release
- Managed vendor accounts and related activities in SAP
- Handling RTV (Return to vendor), Reminders..
Senior Associate
Accenture Services
12.2014 - 07.2016
- Clearing of Aged Unmatched Receipts and Aged Unmatched Invoices on a daily basis
- Finding root cause and reporting to the vendor on mismatch of PO’s
- Research and resolve quarries of the vendor on short payment, over payment, tax adjustment, claim deduction and adjustments entries accordingly
- Rectifying void and re-issue payments
- Currency and price adjustment and reversal adjustment on Duplicate payment
- Vendor statement reconciliation
- Maintaining the AUR&AUI ageing buckets as per client expectations
- Resolving Vendors and Clients queries with 100% Resolution in a tool called WQM (Work Query Management)
- Preparing the process related reports and submitting the same to the management on daily basis
- Manage workload appropriately and accordingly to Key Performance Indicator.
Associate
Xchanging Technology PVT Ltd
07.2012 - 08.2014
- Receive and verify invoices and requisitions from clients
- Processing invoices of CB Richard Ellis (CBRE) Clients for US and Canada locations Invoices
- Checking the Quality of a indexers, finding out the errors and giving them feedback regarding the mistakes and taking corrective measures
- Analyze the performance of the team members and report to management
- Feedback to team members to understand there areas of development and support them to come out of them
- Work on to improve the performance level low performing team members
- Co-ordinate and work with team members to achieve the SLA and TAT.
Education
Skills
- Microsoft Dynamics Finance and Operations 3659
- SAP
- Service Now (SNOW)
Accomplishments
- New Promising Face Award.
- Spot Award for outstanding performance.
- Best Performer of the month.
- Retention bonus and spot rewards for exceptional client query handling
Personal Information
- Father's Name: Nagaprasanna K
- Nationality: Indian
Professional Highlights
With 11 years of comprehensive experience and 4 plus years dedicated to Microsoft Dynamics, I bring in-depth expertise in Dynamics Finance and Operations 365, specializing in General Ledger, Accounts Receivable, and Accounts Payable modules. My proven track record includes effective communication and strong interpersonal skills
Hobbies and Interests
Drawing, Listening to Music and Browsing
Disclaimer
I hereby declare that the information provided is true to the best of my knowledge.
Languages
kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Functional Consultant
Accenture Services
12.2019 - 06.2024
Senior Associate
Capgemini
09.2016 - 10.2019
Senior Associate
Accenture Services
12.2014 - 07.2016
Associate
Xchanging Technology PVT Ltd
07.2012 - 08.2014
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