SHYAM GAWANDE
Summary
Results-oriented and highly motivated Seller Support Associate at Amazon specializing in problem-solving and data analysis. Experienced in cross-functional collaboration and adept at managing complex queries, Improving operational processes, and ensuring high accuracy under tight deadlines. Eager to work in a dynamic and fast-paced environment, committed to delivering exceptional results by utilizing research, data interpretation, and process optimization to support organizational goals and contribute to transforming the provider data system.
Overview
1
1
year of professional experience
Work History
Seller Support Associate
Amazon
06.2024 - Current
- Resolved high-volume seller queries via Phone, Chat, and Email, maintaining a positive and professional demeanor, ensuring an optimal experience for sellers worldwide
- Demonstrated exceptional research and problem-solving skills to address complex seller issues, resulting in a high rate of first-contact resolution
- Collaborated with cross-functional teams such as Customer Service, Payments, and Merchant Investigations to resolve escalated issues promptly
- Analyzed seller data, identified trends, and provided actionable insights to improve operational processes, reducing the number of recurring issues
- Ensured compliance with Amazon's guidelines, policies, and departmental procedures while managing sensitive seller interactions and maintaining confidentiality
- Consistently met performance metrics including quality, productivity, and attendance, achieving top-tier results across all areas
- Drafted detailed internal reports, summarizing trends and areas for improvement, contributing to process optimization and better customer satisfaction
Education
Bachelor of Mechanical Engineering -
Dr. D.Y. Patil Institute of Engineering, Management & Research
Pune06.2021
Higher Secondary Education (HSC) -
Mahatma Gandhi Mahavidhyalay
Ahmedpur05.2015
Senior Secondary Education -
J.D.Chaware Vidhya Mandir
Karanja(Lad)01.2013
Skills
- SQL
- Problem solving
- Excellent communication
- Team leadership
- Process Improvements
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Data Reporting and Analysis Tools (eg, Excel, Google Sheets)
- Python
- Relationship building
- Complaint handling
Accomplishments
- Exceeded performance metrics, including quality, first-contact resolution, and productivity, leading to recognition in quarterly performance reviews
- Identified key process inefficiencies and proposed improvements that reduced issue resolution time by 15%
Extra-Curricular Activities
- Sponsorship volunteer at DIPEX 2017, and active member of MESA
- Engaged in many interdepartmental activities
Personal Information
- Date of Birth: 07/06/97
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Seller Support Associate
Amazon
06.2024 - Current
Bachelor of Mechanical Engineering -
Dr. D.Y. Patil Institute of Engineering, Management & Research
Higher Secondary Education (HSC) -
Mahatma Gandhi Mahavidhyalay
Senior Secondary Education -
J.D.Chaware Vidhya Mandir
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