Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHYAM JJ

IT Architecture Manager
Bangalore

Summary

As a confident and dedicated professional, I have consistently led, trained, mentored, and nurtured a high-performing team of over 10 professionals, with a strong focus on cultivating next-generation leaders. My career is marked by a consistent record of delivering impactful results through thought leadership, embracing challenges, and driving meaningful change. I champion the philosophy that "People are Assets," actively promoting diverse talent acquisition, defining learning goals, and enabling career transitions and growth. I have played a pivotal role in organization-wide initiatives aimed at employee empowerment and holistic development, fostering a culture of learning, innovation, and continuous improvement. With extensive international exposure across the US, UK, Canada, and Australia, I’ve successfully led cross-functional teams and delivered solutions that enhanced both top-line and bottom-line performance. My technical expertise spans Cloud and Infrastructure Operations, Linux Administration, and DevOps, with hands-on experience in Azure, AWS, and VRA. I’ve led the deployment of scalable, secure cloud systems and implemented automated CI/CD pipelines using Git, Bitbucket, Jenkins, and HashiCorp Packer. Additionally, I’ve excelled in managing Linux server operations, cloud infrastructure, and incident and escalation management, ensuring seamless service delivery within defined SLAs.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

Senior Service Delivery Manager

FIS, Digital One
07.2023 - Current
  • Managing over 32+ clients located in various geographic locations
  • Demonstrating technical expertise by designing and engineering end-to-end Infrastructure for Worldpay NAP and Digital One users
  • Partnering with the Recruitment Team; on-boarding and training quality professionals for the business and to enhance their skillset
  • Front-leading wide variety of activities which includes development of Helm charts, Ansible Repos for Spark / Hadoop / Yarn application for ORMB and Terraform Codes for development of different entities in AWS
  • Devising Infrastructure strategies, technology roadmaps & building IT Infrastructure at the enterprise scale
  • Collaborating with the Business Teams and Product Managers to shape up the business OKR Planning
  • Partnering with the Engineering Leaders, Managers, Product Management, Business Development and Operations Teams
  • Working closely with the management to determine current and future infrastructure needs
  • Managing resource allocations as per business priorities to ensure high Operational Efficiency and Program Management support
  • Nurturing & grooming talent to build next generation leaders and SMEs for Risk Management and steering career pathing
  • Overseeing the agile delivery processes and adoption of milestone-based executions; leading stakeholders’ communication pertaining to the deliverables and the risks
  • Coordinating with stakeholders, leaders and target organizations in order to ensure transparency in the business requirements
  • Making noteworthy contribution towards defining the long-term engineering initiatives by researching/identifying emerging technologies
  • Leading, training, mentoring, motivating and nurturing the team to enhance their technical skillset; focusing on establishing a culture of ownership, accountability, data-based decision, continuous improvement and blameless retrospectives
  • Proficient in managing and maintaining Azure servers with expertise.
  • Deploying and configuring Tomcat and JBoss applications for banking product Digital One’s front end and backend, ensuring optimal performance, security, and reliability.
  • Helping customers with migration of VMWare Virtual machines to Azure and AWS Cloud
  • Monitoring and evaluating the performance of the teams; delivered critical feedback to boost the overall performance
  • Extending support towards the team in creation of documentation/wiki for several set of accesses required and technical issues
  • Successfully led the migration of on-premises VMware servers to Azure, optimizing cloud infrastructure for enhanced scalability, performance, and cost-efficiency.
  • Expert in Windows Server Administration with a strong emphasis on performance management.
  • Adept at adding users to Active Directory groups and efficiently relocating servers within Organizational Units (OUs) and zones to optimize system functionality and security

Systems Manager

FIS, FISDEV
10.2015 - 06.2023
  • Functioned as an escalation gate; addressed, evaluated and resolved the service issues on priority to accomplish satisfaction matrices
  • Pioneered efforts towards ensuring to meet the reporting, security and risk requirements
  • Championed capacity planning and cost-savings initiatives
  • Introduced an innovative culture by successfully driving technical innovation in Infrastructure Operation via automation and orchestration
  • Front-leading Operations including KPI/SLI/SLO/SLA Management, Headcount & Forecasting
  • Imparted effective trainings to the employees as per the needs
  • Made noteworthy contribution towards development templates for AWS, Azure and VMWare for Linux and Windows OS using Hashicorp Packer
  • Worked extensively on GIT and BitBucket to ensure the Packer codes are version controlled and made use of Jenkins to ensure builds are happening as per the defined timelines
  • VRA, VRO and Infoblox for Self-service Provisioning of VMWare templates
  • HashiCorp Vault for creation of name spaces for the end-users
  • Essayed a success story by setting up Self-service Provisioning of Azure VM using SNOW catalogues, Python SDK modules, REST API, ARM templates, and Ansible playbooks
  • Displayed skills in working on cfengine for rotation of root passwords on monthly-basis with patching of Linux servers on weekly-basis
  • Developed and formulated the cfengine policies for smooth maintenance activities
  • Engaged in identity management using Boks, One Identity, Microsoft AD and Centrify for 4000+ Linux Servers
  • Prepared the custom monitoring script and notified dedicated contact group in Nagios apart from standard monitoring
  • Showcased expertise by taking the handover of AKS Project

Linux Administrator

Sykes
01.2012 - 10.2015
  • Extended support towards 120+ Servers spread across US, UK and Australia in a team of 2 members
  • Managed day-to-day Remote Infrastructure System Admin activities according to ITIL standards while maintaining SLA
  • Engaged in installation, configuration of various applications/DBs/software’s in Servers like WebLogic, WebSphere, Oracle DB Server, Essbase and Information Servers
  • Showcased the responsibilities of installing and configuring the operation system tools like Samba, NFS, FTP, CIFS, Sendmail, and NTP
  • Worked on Iptables to configure the IP Packet Filter rules of Linux Kernel Firewall; RAID as a part of Kernel supporting RAID levels
  • Showcased skills in managing user account Administration, and user and group privileges
  • Worked under 24/7 environment; gained recognition for ensuring 100% uptime for Sykes Calls Recording Servers using Ticketing System Comitts and Accord in UK Shifts
  • Ensured the servers are complying to the timely patching of Linux servers
  • Drove multiple functions which includes backup and restoration administration (using TSM, Backup Exec Tools), new file development, events monitoring and file-system inconsistencies corrections
  • Engaged in management of user account administration, user and group privileges
  • Worked on ITIL Process; displayed skills in supporting change, incident, service requests and problem management activities
  • Key Result Areas

Senior Systems Engineer

CGI
10.2009 - 01.2012
  • Supported multiple enterprise clients managing over 1,000 servers across Linux, Solaris, HP-UX, and AIX platforms.
  • Configured and maintained essential services including NFS, SMTP, FTP, and automated tasks using cron jobs.
  • Performed comprehensive user management tasks such as provisioning, access control, and auditing.
  • Implemented and managed backup and restore procedures to ensure data integrity and availability.
  • Monitored system health and performance using Tivoli tools, ensuring high availability and uptime.
  • Applied best practices to streamline system administration and enhance overall reliability.
  • Contributed to both on-premise and hybrid infrastructure operations with a focus on secure and efficient service delivery.

Education

Bachelor of Science - Computer Science and Engineering

Model Engineering College
Kochi
04.2002 - 01.2006

Skills

Certification

Azure Fundamentals – AZ 900

Timeline

Senior Service Delivery Manager

FIS, Digital One
07.2023 - Current

Systems Manager

FIS, FISDEV
10.2015 - 06.2023

Linux Administrator

Sykes
01.2012 - 10.2015

Senior Systems Engineer

CGI
10.2009 - 01.2012

Bachelor of Science - Computer Science and Engineering

Model Engineering College
04.2002 - 01.2006

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SHYAM JJIT Architecture Manager