Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Extracurricular
Timeline
Generic

SIBASHIS RATH

Hyderabad

Summary

Dynamic operations leader with extensive experience at Shriram Life Insurance, driving branch performance and implementing automated reporting systems. Proven track record in policy management and staff development, achieving top rankings in persistency. Adept at strategic planning and fostering cross-functional collaboration to enhance operational efficiency and customer satisfaction.

Overview

26
26
years of professional experience

Work History

Deputy General Manager (DGM) – Branch Operations

Shriram Life Insurance Co. Ltd.
Hyderabad
12.2019 - Current
  • Managed Pan-India branch operations for 120 branches, leading a team of 5 Regional Operations Managers, 1 Persistency Manager, and over 120 employees.
  • Designed and implemented automated reporting systems for pending requirements, FYIP, and key persistency metrics (13th, 25th, 37th month), enhancing data-driven decision-making for sales and operations.
  • Spearheaded IT initiatives to enhance mobile application functionality for policy issuance, renewal collections, and pending report access.
  • Directed overall state operations to achieve and exceed targets in policy issuance, persistency rates, and NACH registrations.
  • Developed and executed new processes for New Business login, Persistency management, and service calls, ensuring standardization and efficiency.
  • Ensured strict adherence to compliance and audit standards across all branch functions.
  • Implemented customer-centric initiatives like NOVOPAY for drip payments to improve renewal collections and customer convenience.

Senior Manager – Operations

Reliance Life Insurance Co. Ltd.
Various Locations
02.2008 - 11.2019
  • Promoted multiple times from Assistant Manager to Senior Manager.
  • Supervised end-to-end branch operations, ensuring achievement of all operational and business targets.
  • Implemented corporate strategies and managed budgeting, inventory, and asset management.
  • Conducted branch audits, identified process gaps, and educated teams on compliance and risk mitigation procedures.
  • Managed financial reconciliation, investigated cash variances, and audited expense claims.
  • Collaborated with IT to test new applications and provide feedback for necessary system enhancements.
  • Consistently ranked among top performers Pan-India (e.g., Top 6 in 13th Month Persistency out of 146 branches).
  • Won multiple achievement awards for revival campaigns, renewal premiums, and underwriting accuracy.
  • Qualified for international incentive trips for outstanding performance.

Senior Executive – Branch Operations In-Charge

SBI Life Insurance Co. Ltd.
Bhubaneswar
12.2003 - 01.2008
  • Promoted from Associate to Senior Executive.
  • Managed a team of 11 in processing individual proposals for the Bhubaneswar branch and supported all branches in Orissa.
  • Oversaw end-to-end policy administration and underwriting support.
  • Recognized for achieving the lowest underwriting error percentage in the country and maximum proposals processed.
  • Received 'Grade A - Exceeds Expectations' for 3 consecutive years, resulting in a double increment and promotion.
  • Received Letters of Appreciation from senior management for performance and contributions.

Operations Executive

Greyhound Group of Companies
Bhubaneswar
04.2001 - 11.2003

Operations Executive

Delta Innovative Enterprises Ltd.
09.1999 - 02.2001

Education

GNIIT - Post-Graduate Diploma in Computer Applications

NIIT
Chennai
01.1999

Bachelor of Commerce -

Utkal University
Bhubaneswar
01.1997

Senior Secondary -

Orissa State Board / Kendriya Vidyalaya
01.1994

Secondary -

Orissa State Board / Kendriya Vidyalaya
01.1992

Skills

  • Branch operations and process improvement
  • Policy management
  • Automated reporting
  • Staff training and development
  • Operations management
  • Cross-functional team coordination
  • Organizational development
  • Workflow planning
  • Customer retention strategies
  • Business development
  • Performance analysis
  • Process improvement
  • Leadership and team building
  • Employee development
  • Effective communication
  • Workflow optimization
  • Policy servicing and underwriting support
  • Grievance resolution
  • Audit and compliance oversight
  • Internal controls and risk management
  • Regulatory compliance
  • KPI monitoring and analysis
  • Budgeting and financial reconciliation
  • Reporting and team development strategies
  • Strategic planning and execution
  • Mentoring and coaching

Websites

Personal Information

Date of Birth: 07/06/76

Extracurricular

  • Certified Civil Defence Volunteer (1999 Super Cyclone relief)
  • Former Air Wing Cadet (Republic Day Camp participant)

Timeline

Deputy General Manager (DGM) – Branch Operations

Shriram Life Insurance Co. Ltd.
12.2019 - Current

Senior Manager – Operations

Reliance Life Insurance Co. Ltd.
02.2008 - 11.2019

Senior Executive – Branch Operations In-Charge

SBI Life Insurance Co. Ltd.
12.2003 - 01.2008

Operations Executive

Greyhound Group of Companies
04.2001 - 11.2003

Operations Executive

Delta Innovative Enterprises Ltd.
09.1999 - 02.2001

GNIIT - Post-Graduate Diploma in Computer Applications

NIIT

Bachelor of Commerce -

Utkal University

Senior Secondary -

Orissa State Board / Kendriya Vidyalaya

Secondary -

Orissa State Board / Kendriya Vidyalaya

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SIBASHIS RATH