Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Training
Hobbies and Interests
Languages
Timeline
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Rohit Bhatt

Chandigarh

Summary

Dynamic professional with extensive experience in branch operations management at ICICI Bank Limited. Proven track record in enhancing customer service and driving sales growth through effective team management and strategic process improvements. Skilled in regulatory compliance and client relationship management, fostering a collaborative environment to achieve business objectives.

Overview

14
14
years of professional experience

Work History

Deputy Branch Manager

Icici Bank Limited
Chandigarh
02.2023 - Current
  • Managed daily branch operations and ensured compliance with banking regulations.
  • Supervised staff training and development to elevate customer service skills and satisfaction.
  • Analyzed customer feedback to improve service delivery and branch performance.
  • Implemented strategies to streamline branch processes, resulting in improved operational efficiency.
  • Oversaw cash management procedures to maintain accurate financial records.
  • Monitored compliance with banking regulations and internal policies and procedures.
  • Facilitated conflict resolution between staff and customers, enhancing overall customer satisfaction.

Business Development Manager

One Login Suite INC.
Chandigarh
07.2021 - 02.2023
  • Acquired new clients, consistently achieving weekly and monthly sales targets.
  • Managed client retention, ensuring account stability and satisfaction.
  • Handled WIP while generating sales leads to enhance pipeline.
  • Led team to achieve goals
  • Building Relationships
  • Selling to Customer Needs
  • Sales Planning
  • Negotiation
  • Coordinated project timelines and resources
  • Conducted market research and analysis
  • Managed recruitment and hiring processes
  • Managed branch operations effectively

Sr. Sales Manager (Client Servicing)

Webhopers Infotech Pvt. Ltd.
Panchkula
10.2018 - 07.2021
  • Managed client retention initiatives, ensuring account stability and satisfaction.
  • Acquire new clients to the company and achieve weekly and monthly sales target
  • Negotiated contracts with clients to secure favorable terms.
  • Led team to enhance collaboration and drive performance improvements.
  • Meeting Sales Goals
  • Selling to Customer Needs
  • Building Relationships
  • Managing Processes
  • Conducted market research to identify and leverage industry trends for strategic advantage.

Sr. Manager

Tradexl Media Pvt. Ltd
Chandigarh
02.2015 - 03.2017
  • Motivated team to exceed sales performance targets
  • Acquired new clients, achieving weekly and monthly sales targets
  • Managed client retention efforts, ensuring account stability
  • Coordinated project timelines and resources effectively
  • Facilitated negotiations to achieve favorable agreements
  • Managing Processes
  • Managed team dynamics to enhance collaboration
  • Conducted market research to identify trends
  • Selling to Customer Needs
  • Building Relationships

Sr. Executive – Client Servicing

India Mart Intermesh Ltd.
09.2012 - 10.2013
  • Achieved weekly, monthly, and quarterly sales targets by generating revenue from existing paid members, enhancing overall profitability.
  • Maintained client retention rates, preventing account losses through proactive engagement strategies.
  • Delivered personalized services to existing clients by addressing their specific needs and inquiries.
  • Ensured timely delivery of services to clients, contributing to improved satisfaction and loyalty.
  • Ensure strict adherence of sales process and internal procedures to keep a close track on work in process, customer complaints and accounts receivables

Education

BCA -

KCIT Kathgodam
Kathgodam
12-2010

10+2 -

L.P.G.I.C. Bhimtal
Bhimtal
12-2007

10th -

L.P.G.I.C. Bhimtal
Bhimtal
12-2005

Skills

  • Branch operations management
  • Operations management
  • Regulatory compliance
  • Cash management
  • Service improvement
  • Process improvement
  • Sales management
  • Upselling strategies
  • Sales development
  • Client management
  • Staff development
  • Team management
  • Banking

Accomplishments

  • 2 time top 10 incentive achiever at India Mart Intermesh Ltd.
  • IT Coordinator at Lovely Professional University
  • 3 time top revenue holder at Tradexl.com in Punjab region.

Disclaimer

I declare that all the information given is authentic to the best of my knowledge and no information is hidden.

Date-:  18/05/2026

Training

Six week training at Kochar Infotech Pvt. Ltd., Amritsar, Core Marketing

Hobbies and Interests

  • Media & Entertainment
  • Explore new places
  • Net Surfing
  • Project Management

Languages

English
Elementary (A2)
A2
Hindi
Proficient (C2)
C2
Punjabi
Elementary (A2)
A2

Timeline

Deputy Branch Manager

Icici Bank Limited
02.2023 - Current

Business Development Manager

One Login Suite INC.
07.2021 - 02.2023

Sr. Sales Manager (Client Servicing)

Webhopers Infotech Pvt. Ltd.
10.2018 - 07.2021

Sr. Manager

Tradexl Media Pvt. Ltd
02.2015 - 03.2017

Sr. Executive – Client Servicing

India Mart Intermesh Ltd.
09.2012 - 10.2013

BCA -

KCIT Kathgodam

10+2 -

L.P.G.I.C. Bhimtal

10th -

L.P.G.I.C. Bhimtal
Rohit Bhatt