Sibeon Samuel
Client Relationship Manager
Colchester
Summary
Dynamic and results-driven Client Relationship Manager with over 4 years of experience in developing strategic partnerships, implementing effective sales strategies, and boosting revenue. Proven record of driving a 10% revenue increase and enhancing cross-selling opportunities by 20%. Adept at analyzing market trends, fostering long-term client relationships, and mentoring high-performing sales teams. Eager to contribute to organizational success in a brand sales representative role.
Overview
8
8
years of professional experience
Work History
Support Engineer
Movate Technologies
07.2024 - 04.2025
- Provided technical support and troubleshooting for client issues, ensuring timely resolution.
- Collaborated with cross-functional teams to improve system performance and customer satisfaction.
- Conducted diagnostics and implemented engineering solutions to optimize functionality.
- Created technical documentation and user guides for client self-service.
Client Relationship Manager
Shankar & Co
08.2019 - 04.2024
- Developed and maintained key client relationships, improving satisfaction and retention.
- Delivered tailored solutions to client concerns, boosting cross-selling by 20%.
- Created and executed sales strategies that led to a 10% revenue increase.
- Trained and mentored sales teams, improving overall team efficiency.
- Conducted market research to discover new opportunities.
Technical Support Analyst
Sutherland Global Services
05.2017 - 06.2019
- Assisted customers via phone and email with troubleshooting and issue resolution.
- Managed software updates and installations to ensure system stability.
- Diagnosed connectivity and performance issues in collaboration with IT teams.
- Authored documentation and guides to support client independence.
Education
Bachelor of Technology - Electronics and Communication Engineering
Dr MGR Educational and Research Institute
Chennai 01.2014 - 1 2019
Skills
Sales Strategy & Market Forecasting
Timeline
Support Engineer
Movate Technologies
07.2024 - 04.2025
Client Relationship Manager
Shankar & Co
08.2019 - 04.2024
Technical Support Analyst
Sutherland Global Services
05.2017 - 06.2019
Bachelor of Technology - Electronics and Communication Engineering
Dr MGR Educational and Research Institute
01.2014 - 1 2019
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