Siddarth Verma
Bangalore
Summary
Certified Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness. Jetking Certified Hardware and Networking Engineer.
Overview
3
3
years of professional experience
Work History
Desktop-support-engineer
CMSIT SERVICES LTD
Punjab
01.2019 - 10.2021
- Configured hardware, devices and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Configured and installed computer systems for other sub-organizations.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Jetking Certified Hardware And Networking Engineer - Hardware And Networking Engineer
Jetking
Jammu & Kashmir12.2018
High School Diploma -
Oriental Academy
Jammu & Kashmir01.2014
Skills
- Hardware and Software Repair
- Help Desk Support
- Issue and Resolution Tracking
- Tracking and Documentation
- Application Installation
- Collaborative Team Player
- Defect Analysis and Resolution
- Remote Diagnostics
- Bug Fixes
- Troubleshooting Network Issues
- Computer Hardware Knowledge
Timeline
Desktop-support-engineer
CMSIT SERVICES LTD
01.2019 - 10.2021
Jetking Certified Hardware And Networking Engineer - Hardware And Networking Engineer
Jetking
High School Diploma -
Oriental Academy
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