Vidyaraj A
Kasaragod
Summary
Adept Desktop Support Engineer with a proven track record at Cogent E Services PVT LTD, where I streamlined operations and ensured team compliance with industry standards. Skilled in troubleshooting and remote support, I excel in hardware and software installation, as well as network troubleshooting, significantly enhancing operational efficiency. My approach combines technical expertise with strong communication skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Desktop-support-engineer
Cogent E Services PVT LTD
06.2023 - 06.2024
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Installed, configured and maintained computer systems and network connections.
- Streamlined communication between support and other departments, enhancing overall operational efficiency.
- Active Directory management, including password resets and user access controls.
- Assisted in IT infrastructure projects such as network upgrades and system migrations
Education
Bachelor of Science - Computer Science
GOVERNMENT COLLEGE KASARAGOD(KANNUR UNIVERSITY)
Kasaragod, India06-2020
Skills
- Windows operating system
- Network troubleshooting
- Hardware and software installation
- Hardware and software troubleshooting
- System administration
- Active Directory management
- Remote desktop support
- Programming (Python)
Certification
- Microsoft Certified, Azure Administrator Associate (AZ-104) - Microsoft.
Languages
English
Hindi
Malayalam
Kannada
Timeline
Desktop-support-engineer
Cogent E Services PVT LTD
06.2023 - 06.2024
Bachelor of Science - Computer Science
GOVERNMENT COLLEGE KASARAGOD(KANNUR UNIVERSITY)
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