Rishika Musham
Summary
Results-driven Desktop Support Engineer with a proven track record at Aspirant Technologies PVT LTD. Expert in data backup and recovery, enhancing system performance through effective troubleshooting. Demonstrated strong end-user support skills, significantly improving help desk ticket resolution times by prioritizing urgent requests, ensuring high customer satisfaction.
Overview
1
1
year of professional experience
Work History
Desktop-support-engineer
Aspirant Technologies PVT LTD
03.2024 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Education
ECE - Enginnering
SR Engineering College
Hyderabad03-2022
Skills
- Data backup and recovery
- Windows operating system
- Remote desktop support
- End user support
Timeline
Desktop-support-engineer
Aspirant Technologies PVT LTD
03.2024 - Current
ECE - Enginnering
SR Engineering College
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