Siddharth Jain
New Delhi
Summary
Passionate Enterpreneur with 16+ years of total experience in multiple avenues like
Customer Care and Debt Collection before taking a plunge in something of our own
in Logistics and Shipping container Mobile spaces.
Overview
19
19
years of professional experience
Work History
Proprietor
Siddharth Industries
New Delhi
02.2013 - Current
- Started in 2013 , the company has grown as a Key Quality Supplier to Government Agencies from Generic Consumables like Computer and General Stationary to planning , designing and delivering Highly Technical Specific consumables and machinery and tools in Government Space.
- Channel Partners to Canon India Pvt Limited targeting government sector like DMRC and Ministry OF defense for there exclusive sales of TONERS , Cartridges and Printers.
- Key Suppliers and Distributors of Specialized Thermal Paper Rolls across 100+ metro Stations in Delhi used in Printing Ink less receipts and tickets for DMRC.
- Key suppliers and installers of highly specialized Hose Pipes like Pressure , pneumatic and Oil Transmission in various Trains and Metro trains across 14 Depots for DMRC.
- We were key suppliers of COVID related equipments like Bag and Equipment Sanitization machines along with Hand sanitizers in the Peak of the PANDEMIC to 150+ stations.
Marketing And Operations Head
Swaroop Creations
New Delhi
04.2010 - Current
- The company started in 2007 , by my father and was joined by me in 2010, specialized in fabrication and logistics. The company till date is a pioneer in making Containerized Mobile Office Spaces and Fabrication across Private and Government Spaces. Some of the Projects done by Me with Swaroop :
- Commonwealth Games - 2010 - Logistics partners and Cold Storage providers for all the food and drinks in the Games Village.
- Aero India Show -2015 - Provided portable toilet spaces in the Airforce Base for a foot fall of close to 100000 people daily.
- Baglihar Hydel Project - 2015 - Managed to provide a containerized housing complex in the hills in the himalyan state of Jammu.
- Delhi Metro Signage Work -2016-17- Provided complete signage solution to DMRC for there newly opened Pink and Magenta lines , nearly 95 stations.
- Border Roads Organisations :2022- Provided highly secured Aluminum Containerized Homes for defense personals at an average elevation of 5k Meters.
- Delhi Metro Rescue Container's truck - fully equipped rescue operations truck with racks and machines to support quick evacuation in case of any emergency.
Call Quality Manager/AVP Operations/Process Trainer
IQOR India Inc.
Noida
02.2006 - 04.2010
- Joined as a Collection Specialist in the organization in 2001 till 2008 and was promoted as a Call Quality Specialist in a lateral movement for a third party direct marketing portfolio.
AVP OPERATIONS (Team Lead)
01.2008 - 01.2010
- Lead a team of 16 individuals for a third party direct consumer company called SONY-BMG.
Debt Collection Specialist
Global Vantage
Gurgaon
02.2006 - 08.2006
- Worked as Collection Specialist in MAGPIE (MBNA Bank, UK) for almost 3 months
- Worked as Collection Specialist in CARDINAL (MBNA Bank, US) for 4 months.
Customer Care
IBM Daksh
Gurgaon
04.2005 - 08.2005
- Worked here as a Customer care representative.
Customer Care Representative
Delta Airlines
- Worked as a customer care representative with a leading airlines in U.S
- Delta Airlines was all booking airlines tickets and making iternery for US customers.
Education
Bachelors Of arts -
SGTB Khalsa College, Delhi University
New Delhi07.2007
12th -
Salwan Public school
05.2004
Skills
- Multitasking Skills
- Project Management Skills
- Customer Service Skills
- Excellent Communication Skills
- Organizational Skills
- Highly Motivated
Accomplishments
- Awarded certificates for being "Quality Coach of the month" across IQOR for 2 months for taking initiatives in identifying process improvements & controlling defects.
- Lowest team Attrition Award in the Entire company and Youngest Achiever at the age of 22
Details
New Delhi, New Delhi, Delhi
Personal Information
Title: PROJECT MANAGER
Languages
- HINDI
- ENGLISH
Timeline
Proprietor
Siddharth Industries
02.2013 - Current
Marketing And Operations Head
Swaroop Creations
04.2010 - Current
AVP OPERATIONS (Team Lead)
01.2008 - 01.2010
Call Quality Manager/AVP Operations/Process Trainer
IQOR India Inc.
02.2006 - 04.2010
Debt Collection Specialist
Global Vantage
02.2006 - 08.2006
Customer Care
IBM Daksh
04.2005 - 08.2005
Customer Care Representative
Delta Airlines
Bachelors Of arts -
SGTB Khalsa College, Delhi University
12th -
Salwan Public school