Siddharth Kumar
New Delhi
Summary
Dynamic IT professional with extensive experience at Cognyte Analytics, excelling in Microsoft 365 administration and ITIL incident management. Proven track record in enhancing system security and optimizing cloud infrastructure. Strong communicator and effective team leader, dedicated to delivering exceptional support and driving operational efficiency across diverse IT environments.
Overview
12
12
years of professional experience
Work History
IT Global Service Helpdesk
Cognyte Analytics India Private Limited
Gurugram
04.2024 - Current
- Worked as an IT Global Service Helpdesk - Gurgaon & APAC Region in Cognyte Analytics India Private Limited in Gurugram.
- Diagnosed and resolved hardware, software, and network issues to provide on-site IT technical support.
- Collaborated with internal IT teams to address complex problems and perform routine maintenance for optimal system performance.
- Responded to service requests, documented technical procedures, and trained end-users on software and best practices.
- Install, configure, and maintain computer systems, printers, and related equipment.
- Requires proven IT support experience, strong technical knowledge, effective communication skills, and the ability to work independently in a fast-paced environment.
TECHNICAL ENGINEER
N.D.BIOTECH Pvt. Ltd
New Delhi
02.2014 - 06.2023
- Technical Engineer with 9.4 years of experience supporting large-scale Windows environments (500+ endpoints), specializing in Windows Server 2016/2019.
- Strong expertise in ITIL-based incident management, SLA-driven support, and L1/L2 troubleshooting across server, network, and end-user systems.
- Proficient in Active Directory, Exchange, O365, VMware, Citrix, and VPN/network connectivity.
- Led team in service desk operations, ensuring effective system security, backup management, and continuity support.
- Executed various roles including technical engineer and IT support specialist to ensure operational efficiency.
- Worked as technical engineer at N.D. Biotech Pvt. Ltd. in New Delhi, contributing to technical solutions and support.
IT Manager
Outbooks Outsourcing Pvt. Ltd
Gurugram
09.2022 - 12.2022
- Worked as a IT Manager in Outbooks Outsourcing Pvt. Ltd in Gurugram.
- Led IT teams, facilitated training programs, and oversaw management of Microsoft 365 (Azure AD, Exchange, SharePoint, Teams), AWS servers, and web hosting to enhance service delivery.
- Managed user account management, MFA, security configurations, device encryption, firewall rules, and endpoint protection (Sophos).
- Manages network infrastructure (LAN/WAN, ISP coordination, lease lines), VoIP systems, CCTV, biometrics, and remote desktop environments.
- Coordinated asset lifecycle management, inventory processes, vendor relationships (India & UK), and subscription/license management to optimize resources.
- Experienced IT professional providing L1 and L3 support across multiple platforms, including application, DNS, and infrastructure environments.
- Performed system maintenance, patch management, and troubleshooting to uphold operational efficiency.
Education
Post-Graduate Diploma - Intellectual Property Rights
IGNOU
Delhi01-2025
Diploma - Communication & IT Skills
IGNOU
Delhi01-2025
Post-Graduate Diploma - Information Technology
IGNOU
Delhi01-2023
Post-Graduate Certificate - Information Technology
IGNOU
Delhi01-2023
PG Certification - Information Technology
IGNOU
Delhi01-2021
M.A. - English (Hon's)
IGNOU
Delhi01-2021
Certification - Information Technology
IGNOU
Delhi01-2020
B.A. -
Delhi University, SOL
Delhi01-2018
Intermediate -
N.I.O.S
Delhi01-2013
Diploma - GARMENT FABRICATION TECHNOLOGY
Aryabhat Institute
Delhi01-2011
Skills
- ITIL incident management
- Microsoft 365 administration
- Active Directory management
- Network troubleshooting
- Cloud infrastructure management
- System security management
- Virtualization management
Languages
- Hindi
- English
- Hindi
Technical Information
Results-driven IT Support & Systems Administrator with strong expertise in Windows Server (2016/2019), Active Directory, DNS, DHCP, and Microsoft O365 administration. Experienced in desktop/laptop lifecycle management, virtualization (VMware, Citrix), and enterprise IT infrastructure support. Skilled in cyber security, data protection, ITIL-based incident management, and troubleshooting across Windows XP-11 environments. Proven ability to deliver reliable user support, remote deployments, and secure system operations.
Personal Information
- Passport Number: W7099394
- Father's Name: L.T. Shri Brijesh Kumar
- Date of Birth: 10/02/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
IT Global Service Helpdesk
Cognyte Analytics India Private Limited
04.2024 - Current
IT Manager
Outbooks Outsourcing Pvt. Ltd
09.2022 - 12.2022
TECHNICAL ENGINEER
N.D.BIOTECH Pvt. Ltd
02.2014 - 06.2023
Post-Graduate Diploma - Intellectual Property Rights
IGNOU
Diploma - Communication & IT Skills
IGNOU
Post-Graduate Diploma - Information Technology
IGNOU
Post-Graduate Certificate - Information Technology
IGNOU
PG Certification - Information Technology
IGNOU
M.A. - English (Hon's)
IGNOU
Certification - Information Technology
IGNOU
B.A. -
Delhi University, SOL
Intermediate -
N.I.O.S
Diploma - GARMENT FABRICATION TECHNOLOGY
Aryabhat Institute