Siddharth Mishra

• Owned Negative Balance Collections portfolio with annual recovery target of over $1 billion
• Envisioned and managed the launch of Collections Repayments on Operations tool with an average monthly recovery of over $4.5 million; Enabled Debit Card and e-check payments for recoveries of dues that customers owe
• Launched a tool for managing bankruptcies of PayPal consumers and merchants to ensure streamlined treatment and perform associated actions on bankrupt accounts; enabled adherence to critical Compliance mandate
• Owned the product roadmap of migrating legacy Collections services to a strategic Unified platform to ensure real-time response and standardized portfolio behavior, eliminate ETL batch lags and reduce maintenance costs by 80%
• Owned the product roadmap of building new capabilities on Operations tool thus enabling Collections agents to reduce Average Handling Time (AHT) of a call by 20% thereby increasing agent efficiency
• Launched new notifications (Emails and SMS) flow for Collections on optimized platform thus reducing E2E processing time in sending notifications; Enabled easier adherence to Compliance mandated notification requirements
• Collaborated with Governance, Legal, Business and Technology stakeholders across North America, Europe, Australia, and India during product lifecycle, from requirements gathering till product launch and monitoring.

Managed and delivered a lending product enabling customers to consolidate all non-Barclays loans into a single loan from Barclays, with an aim of widening our customer base by more than 10k over 5 years and winning back debt from competitors

• Ideated, managed, and launched a product to digitally transform mortgage rate switch process with Salesforce UI and robotic processing thus achieving 80% reduction in application processing time and realizing significant workforce savings
• Owned the product roadmap of migrating 20+ legacy services to strategic in-house API solutions by prioritizing based on customer impact and traffic volumes; Saved annual middleware costs of ~£200K for the bank
• Managed the migration of legacy credit risk platforms to in-house solutions while reducing response time of credit decision process by 75% and eliminating transactional costs incurred in calling third party platforms
• Delivered a digital product to provide home buying experience to first-time buyers and millennials by offering savings goal journey tailored towards saving for purchase of their first house
• Performed Impact Assessment and feasibility analysis of 100+ business requirements across 4 programs to prioritize deliveries based on value to business and cost to the bank
• Led architecture discussions of the To-be mortgage application journey and recommended strategic solution for calling 6 credit risk bureaus by analyzing costs and time for each hit, this led to 50% reduction in application processing time.

• Launched an app for sellers with self-delivery capabilities to improve seller experience by removing the need for manual intervention while tracking orders; On boarded 7 sellers for pilot launch
• Executed User Acceptance Testing (UAT) of the mobile app covering 40 possible scenarios in user journey as a pre-launch measure; Performed A/B testing for evaluating product success
• Benchmarked various 3rd party carriers across 13 parameters to identify the best ones for enabling 1-day intra-city deliveries
• Executed a pilot project to integrate the best carrier on Amazon network for same-day and 1-day order delivery; Designed Program SOP and seller handbook for scaling of program
• Defined key performance indicators for carriers to provide best customer experience with Amazon deliveries
• Designed a performance monitoring dashboard for monthly tracking of carrier performance.

• Delivered 10+ product enhancements and 50+ bug fixes for clients in aviation domain
• Delivered a feature to track modifications in product assembly for monitoring and synchronization of design changes
• Enhanced Automated Test coverage by 30%, thus aiding the ability to detect bugs in the existing software
• Developed a tool for quick launch of Change Management application by reducing the number of clicks in user journey
• Automated the Code Release Management process, thus saving developers’ time of performing the tasks manually
• Coordinated with development, testing and support teams in multiple geographic locations- US, France and India.