Siddharth Mishra
Vadodara
Summary
Visionary leader focused on delivering exceptional customer experiences while streamlining operations. Adept at building strong relationships and mentoring teams to achieve performance targets and drive business success.
Overview
14
14
years of professional experience
Work History
Manager - Procurement Operations(City Head)
Instant Procurement Services Pvt Limited
Vadodara
08.2023 - Current
- Responsible for sustaining and growing the city's revenues, with P&L responsibilities.
- Good in Leading the operations team in managing relationships with existing ones, thereby ensuring healthy business transactions.
- Laying down the roadmap for new account acquisition for the city and ensuring its execution.
- Strategizing and executing all account related initiatives from operational troubleshooting to activation.
- Leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
- Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
- Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team.
- A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
- A visionary who can foresee the Macro factors affecting the business and strategize preemptively.
- Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally
- Strong Leadership Skills .
- Assisted in organizing team meetings and preparing agendas.
- Maintained team schedules and coordinated project timelines effectively.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
Assistant Manager - Operations
Mogli Labs (India) Private limited
Vadodara
12.2020 - 06.2023
- Handling RFQ’s For Multiple Customer
- Closing the items on ARC (Annual rate contract] with the suppliers, Reviewing all Contract/Agreement to achieve Best Price/Best Quality Purchasing
- Negotiating prices and payment term by using 3 quotes method and using BATNA and ZOPA
- Working as a window person between user and Supplier to resolve the technical issues and understanding the requirements
- Coordinating with teams for End to End Order status from supplier pickups till delivery (order Life Cycle)
- Identifying & developing the best source using market intelligence & competitor's price locally and globally
- Improving supplier payment terms and maintaining the relationship with the suppliers
- Following up for the advance and credit payment of the suppliers with the finance team and regularizing supplier invoices +
- Work on Customer satisfaction regarding Inquires, POs and material rejections, OTIF
- Ensuring the QC of the received material
- Meeting the budgetary targets for the buying the material
- Scheduling the material keeping the minimum inventory in the stock
- Preparing and managing the PR to PO process
- Ensuring ZERO line stoppage
- 15 Focusing and continuous improvement through Cross functional team and Brain storming
Associate - Order Management
Cenveo Publisher Services Pvt Ltd
Vadodara
12.2016 - 12.2020
- Processing Web, Email , Fax, Mail, Telephone orders from US Customers on Real time Application System.
- Resolves discrepancies within a billing process.
- Enters order into OMEW system received via various inputs, process orders with all critical information necessary to produce the label to customer's specifications.
- Reviews orders received for accurate pricing, spelling, and other information.
- Perform a complete quality evaluation of all work done in prior stages of the entry/processing workflow to ensure that errors are caught as early in the process as possible.
- Maintaining the database of all work performed.
Senior Executive - Shipping Operations & Logistics
CMA CGM Shared Service Centre Pvt. Ltd
Mumbai
10.2013 - 10.2016
- Direct Interaction with customer & fulfilling their requirements.
- Mainly EDI (Electronic data Interchange) error solving & integration (5 hours in day).
- Equipment/Shipment tracking of unit & Updating on Hire/ Off Hire as per request from Agency.
- Interacting with other liners for redeliveries & interacting with other liners for redeliveries.
- Creating invoice for Export/Import Detention.
- Invoicing for Detention, Demurrage & Merged depends on type of customers.
- Sending notification to full release & not full released customers on basis of free days given to them.
- Creating B/L s as per shipping instructions from customer.
- Preparing daily workloads for staff & coordinating the daily allocation of work & motivating the team to achieve high standards and KPI targets.
- Giving training to new team members about process.
- Worked on SAP based real time applications with Oracle backend database.
- Providing prompt and accurate information on individual performance.
- Giving training to new team members about process.
- Preparing FORT NIGHTLY REVIEW (FTR) presentation & also organizing Weekly meeting for team.
Senior Web Researcher - Search & Quality Post Lead
Chronos Technology Pvt. Ltd
Mumbai
01.2012 - 10.2013
- Conduct online offline research, data analysis database cleaning
- Reviewing large blocks of text summarizing key details.
- Gathering facts from multiple sources assimilating into concise profiles.
- Ensuring a high level of data accuracy consistency
Education
Computer Application
LN College of Management
Mumbai05-2010
HSC - Higher Secondary School
Nirmala College
Mumbai05-2007
SSC - Secondary School
Anudatta Vidyalaya
Mumbai05-2005
Languages
English
Upper Intermediate (B2)
B2
Hindi
Native
Native
Marathi
Intermediate (B1)
B1
Accomplishments
Cross Selling Champion Award - 2024-25
Timeline
Manager - Procurement Operations(City Head)
Instant Procurement Services Pvt Limited
08.2023 - Current
Assistant Manager - Operations
Mogli Labs (India) Private limited
12.2020 - 06.2023
Associate - Order Management
Cenveo Publisher Services Pvt Ltd
12.2016 - 12.2020
Senior Executive - Shipping Operations & Logistics
CMA CGM Shared Service Centre Pvt. Ltd
10.2013 - 10.2016
Senior Web Researcher - Search & Quality Post Lead
Chronos Technology Pvt. Ltd
01.2012 - 10.2013
Computer Application
LN College of Management
HSC - Higher Secondary School
Nirmala College
SSC - Secondary School
Anudatta Vidyalaya