SIDDHARTH PRAKASH MISHRA
Human resources
Varanasi,UP
Summary
Results-driven BSc graduate with strong technical, analytical, and project management skills, experienced in HR and sales operations across diverse environments. Proficient in using industry-standard tools like AutoCAD, Tally ERP-9, MS Office, and Canva to streamline workflow and drive business growth. Recognized for effective teamwork, problem-solving, and delivering value through optimized solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR Executive
Hotel ADA Abode
01.2023 - Current
- Currently working at Hotel ADA Abode as a HR Executive.
Business Development Executive
Unacademy
01.2021 - 01.2022
- Drove sales and revenue growth by connecting with potential learners and promoting suitable Unacademy courses.
- Conducted product demos and counseling sessions to understand learner needs and recommend appropriate learning paths.
- Consistently achieved and exceeded monthly targets through strategic follow-ups and lead conversion.
- Maintained accurate records of interactions and sales progress using CRM tools, ensuring a smooth sales pipeline.
Customer Care Executive
BPO Convergence
01.2020 - 01.2021
- Provided efficient customer support via calls, emails, and chat, resolving dining reservation and payment queries promptly.
- Managed escalations professionally and empathetically, maintaining high customer satisfaction (CSAT) scores.
- Worked closely with internal teams to streamline service workflows and enhance response times.
- Accurately documented customer interactions in CRM systems, ensuring adherence to quality and compliance standards.
Education
BACHELOR OF SCIENCE - undefined
VBPSU
01.2023
DIPLOMA IN CIVIL ENGINEERING - civil
HANSWAHINI INSTITUTE-UPBTE
01.2022
INTERMEDIATE - undefined
01.2017
HIGH-SCHOOL - undefined
01.2015
Skills
- MS Office
- AutoCAD
- Tally ERP9
- Canva
- Problem-solving
- Analytical skills
- Customer service
- Communication
- Project management
- Process optimization
- Sales
- Counseling
- CRM
- Team player
Certification
- MS-Excel
- Tally ERP-9
- AutoCAD
- HR Management Assessment
Accomplishments
- Enhanced sales growth by 5% and customer engagement through effective counseling.
- Resolved reservation and payment issues while maintaining high customer satisfaction scores.
Languages
English
Hindi
Personal Information
Title: HR EXECUTIVE
Timeline
HR Executive
Hotel ADA Abode
01.2023 - Current
Business Development Executive
Unacademy
01.2021 - 01.2022
Customer Care Executive
BPO Convergence
01.2020 - 01.2021
BACHELOR OF SCIENCE - undefined
VBPSU
DIPLOMA IN CIVIL ENGINEERING - civil
HANSWAHINI INSTITUTE-UPBTE