SIDDHARTHA G
Hyderabad
Summary
ServiceNow developer with over 3.5 years of IT experience, specializing in ITSM, HRSD, and custom application development. Proven track record in delivering high-performance solutions that enhance operational efficiency by translating complex business requirements into actionable strategies. Skilled in managing end-to-end development processes within agile frameworks, ensuring successful implementation and user acceptance. Certified ServiceNow System Administrator and Application Developer, with a strong emphasis on fostering client and stakeholder engagement to drive project success.
Overview
6
6
years of professional experience
Work History
ServiceNow Developer
EMTECH SOLUTIONS PRIVATE LIMITED
01.2025 - 02.2026
- Played a key role in the technical implementation and enhancement of ServiceNow HRSD and ITSM modules, including Incident, Problem, Change, Knowledge, and Request Management, along with Scoped Custom Applications.
- Updated CMDB through change tasks and requests to insert or update CI into CMDB.
- Maintained CMDB health by ensuring completeness, correctness, and compliance.
- Actively customized the ServiceNow platform by configuring tables, forms, views, business rules, and application artifacts in alignment with business and enterprise requirements.
- Hands-on experience working with Agent Workspace and Employee Center, enhancing user experience and operational efficiency.
- Performed data migration and management using Import Sets, Transform Maps, and data sources.
- Managed deployment of configurations and customizations across instances using Update Sets and XML files.
- Standardized and enhanced email notification frameworks, including multi-language support using email scripts and UI messages. Created and maintained reports, dashboards, database views, and SLAs to support operational visibility and performance tracking.
- Collaborated closely with cross-functional teams to gather requirements and support integration initiatives.
- Supported project delivery by meeting timelines, contributing to sprint goals, and delivering high-quality outcomes in Agile environments.
- Assisted in mentoring new team members by sharing platform knowledge and providing guidance on existing solutions.
- Led end-to-end Employee Onboarding and Offboarding implementations using Lifecycle Events, HR Services, Record Producers, Catalog Items, eSignatures, document generation, surveys, and third-party integrations.
- Designed and developed scalable server-side and client-side solutions (Business Rules, Script Includes, UI Policies, Client Scripts, GlideAjax, Email Scripts) to automate and optimize complex business processes.
- Streamlined operations by implementing Flow Designer, Workflows, Scheduled Jobs, and Inbound Email Actions, significantly improving efficiency and reducing manual effort.
- Automated HR processes to enhance user experience, ensure compliance, and accelerate service delivery across the organization.
- Delivered process improvements through intelligent automation, reducing turnaround time and increasing operational transparency.
ServiceNow Developer
Amazon
07.2024 - 11.2024
- Led technical implementation and enhancement of ServiceNow HRSD and ITSM modules (Incident, Problem, Change, Knowledge, Request Management) along with scoped custom applications.
- Configured and customized the ServiceNow platform including tables, forms, views, business rules, ACLs, and application artifacts aligned with enterprise requirements.
- Delivered end-to-end Employee Onboarding and Offboarding solutions using Lifecycle Events, HR Services, Record Producers, Catalog Items, e-Signatures, document generation, surveys, and integrations.
- Developed and maintained server-side and client-side scripting (Business Rules, Script Includes, UI Policies, Client Scripts, GlideAjax, Email Scripts) to automate and optimize business processes.
- Implemented process automation using Flow Designer, Workflows, Scheduled Jobs, and Inbound Email Actions to streamline operations and improve efficiency.
- Integrated third-party systems (SAP SuccessFactors, ServiceMax) using REST and Scripted REST APIs, and performed data migration using Import Sets and Transform Maps.
- Experience with ServiceNow applications like CMDB
- Proficient in CMDB management, including knowledge of CMDB CI Health Dashboard and data importing.
- Supported platform stability and governance through instance upgrades, cloning, deployments via Update Sets, report/dashboard creation, SLA tracking, and role-based access control implementation.
ServiceNow Developer
Wipro
08.2020 - 03.2022
- Involved in Identify the Test Cases.
- Distributing and collaborating the work with the team to finish the tasks in timeline
- Sharing the Weekly status report with the customers and conducting Status call twice in a week.
- Preparation and maintains of Test Data.
- Gathering requirements, designing individual modules, interacting with various teams and coordinating with upstream systems.
- Sharing the Weekly status report with the customers and conducting Status call twice in a week.
- Developed and maintained server-side and client-side scripts, including UI Policies, Client Scripts, Data Policies, Business Rules, Script Includes, GlideAjax, UI Actions, and Email Scripts.
- Implemented process automations using Flow Designer, Workflows, Scheduled Jobs, and Inbound Email Actions to streamline business operations.
- Designed and enforced role-based access control using Access Control Lists (ACLs) to ensure data security and compliance.
- Assisted in third-party integrations with applications such as SAP SuccessFactors and ServiceMax using REST APIs and Scripted REST APIs (Inbound)
Education
Bachelor of Science - Mechanical Engineering
Sri Indu College of Engineering And Technology
Hyderabad, India01-2019
Skills
ServiceNow
Timeline
ServiceNow Developer
EMTECH SOLUTIONS PRIVATE LIMITED
01.2025 - 02.2026
ServiceNow Developer
Amazon
07.2024 - 11.2024
ServiceNow Developer
Wipro
08.2020 - 03.2022
Bachelor of Science - Mechanical Engineering
Sri Indu College of Engineering And Technology