Facility Incharge managing office operations, vendor coordination, and HSE compliance across occupied sites. Oversees housekeeping, security, preventive maintenance, asset control, and work order follow-up to keep daily operations running smoothly. Strengthens workplace service quality through structured inspections, issue resolution, and team coordination.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Facility incharge
Genpact (quess corp)
2024.04 - Current
Resolve 5 work orders per shift across housekeeping, maintenance, and helpdesk requests.
Coordinate vendor performance, housekeeping manpower, and soft services to keep site operations aligned.
Monitor HSE practices, PPE usage, and SOP adherence during daily site inspections.
Coordinate preventive maintenance, security operations, and administration teams on project and site requirements.
Manage client complaints, service quality checks, and daily cleanliness standards for housekeeping and pantry areas.
Maintain attendance, inventory records, and team updates in English and Hindi for internal reporting.
Front Office Executive
JLL Facilities Management
Bangalore
2016.09 - 2022.09
Managed 5-10 visitor interactions per day while maintaining a professional front desk experience.
Handled visitor reception and client support professionally, maintaining a courteous front-office presence.
Coordinated meeting room bookings and hospitality services for employees, clients, and guests.
Supported administrative and facility-related activities through accurate coordination and follow-up.
Managed stakeholder and vendor communication to keep daily front-office operations aligned.
Resolved site issues and handled work orders promptly while supporting smooth office operations.
Coordinated front office operations, ensuring seamless communication between departments and clients.
Managed scheduling for executive meetings, optimizing time efficiency and resource allocation.
Streamlined visitor check-in processes, enhancing security and guest experience.
Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
Oversaw inventory management of office supplies, reducing costs through effective vendor negotiation.
Led initiatives to improve client service protocols, boosting overall satisfaction ratings significantly.
Responded to inquiries from callers seeking information.
Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
Education
Bachelor of Hotel Management - undefined
Garden City College
Bengaluru
2018-05
Pre-University Course - Commerce Stream
Indo Asian Academy
2010-05
SSLC / 10th Standard - undefined
KV MEG
Bengaluru
2008-05
Skills
Client relationship management
Vendor management
Housekeeping operations
Work order management
Asset and inventory control
Operations and quality control
Site coordination and issue resolution
English
Hindi
HSE compliance
Facility budgeting
Space planning
Stakeholder communication
Preventive maintenance scheduling
Personal Information
Availability: 15days
Accomplishments
Improved housekeeping quality and client satisfaction.
Successfully maintained SLA compliance.
Reduced service complaints through proactive monitoring.