Hi, I’m
Siddhartha P
Bangalore
Summary
Dedicated and results-oriented Relationship Manager with a proven track record of building and maintaining strong client relationships. Skilled in identifying client needs, providing exceptional customer service, and driving business growth. Seeking a challenging position where I can utilize my expertise to contribute to the success of a reputable organization.
Overview
8
years of professional experience
Work History
Concentrix Services Pvt LTDBangalore
Subject Matter Expert
01.2017 - 04.2020
Job overview
- Support or SME-(Subject Matter Expert / Supervisor), We-read sessions, which means taking a particular case and discussing among the team members on how better a case can be handled to get end user satisfaction
- Sharing feedback related to customer feedback and the case handled
- Floor assistance in form of helping the advisors to understand the issue, creating a better statements to customer issue
- D-sat analysis, refund audits compliance audits and sharing feedbacks related to that case
- Self emails and chats, leave management, sharing new updates to team members
Concentrix Services Pvt LtdBangalore
Customer Care Executive
01.2017 - 04.2020
Job overview
- Resolving issues related to Contents and downloads for the purchases that are made by the user in iTunes stores by providing best solutions
- Educating and sorting the issues that comes from Billing and Buying in Apple iTunes store, like accidental purchases, minor purchases, duplicate charges, pre-authorization charges, unrecognized charges etc., fixing issues with app and within App purchases
- Fixing issues coming out of Apple ID usages, issues such as unable to login, unable to access contents purchased through different Apple ID, editing Apple ID, updating address associated with the Apple ID, adding, updating and removing financial details associated with their Apple IDs
- Handling the issues related to unauthorized access to Apple IDs / accounts, fraudulent transactions made with the bank account linked with the Apple IDs, using Apple IDs for fraudulent activity
- Used to research the appropriate articles to resolve technical issues and provide the basic troubleshooting steps.
Instamojo Research and DevelopmentBangalore
Key Account Manager, Relationship Manager
01.2021 - Current
Job overview
- Managed a portfolio of high-net-worth clients, developing and nurturing long-term relationships to ensure client satisfaction and loyalty
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Increased product sales through targeted marketing campaigns.
- Contacted each merchants within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
- Established strong client relationships to drive business development.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
- Developed and implemented improved organizational tools to increase productivity.
- Negotiated terms for management services and financing to close deals with hesitant clients and retain relationships.
- Conducted comprehensive needs assessments to identify clients’ financial goals and objectives
- Acted as the main point of contact for clients, addressing inquiries, resolving issues, and delivering exceptional customer service
- Collaborated with internal teams to ensure timely order fulfillment and resolve any customer issues or concerns, which includes, refund, finance, risk and compliance team
- Achieved and exceeded sales targets, consistently driving business growth and profitability
- Resolved customer complaints and issues promptly and effectively, ensuring high levels of customer satisfaction and loyalty
- Followed up with clients to gauge product success and promote satisfaction.
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Shaw AcademyBangalore
Student Guidance Manager
04.2020 - 10.2020
Job overview
- Handling issues related to the course taken by the student and usage of that
- Educating the Students on how to take the class and about the various tools that are available in the site
- Validating the test marks taken by student and preparing the final EQF Level 5 certificate to Students and sending them the soft copy
- Retaining the students who are requesting refund for the subscription charges, course material purchase charges and the certificate purchase by offering them with a different materials and explaining them the advantages of the studies in the pandemic situation and the value of the certification.
Concentrix Technologies India Pvt. LtdBangalore
Seller Support, Seller Trainer/Advisor
07.2016 - 01.2017
Job overview
- Handling issue related to the payments made to seller, various payment cycles either delivery based or shipment based, payments disputes, costing related issues, providing the information related to the net value seller gets out of a product after deducting various charges like marketing fees, packaging fees, courier charges, processing fees etc
- Helping the seller to register with Snapdeal, guiding and training the seller to use the Seller Portal through remote access, providing each and every information related portal usage, listing product on website, order processing, packing guidance, shipping information and the complete order cycle information till he gets the payments
- Fixing issues with contents provided on the website by the seller related to their product, such as issues with product image, resolution, sequence and the contents in the descriptions
- Handling issue coming out of logistics partner to ensure pick and delivery of the shipments happen on time
- Disputes: Based on Seller Protection policies, escalating issue raised by the seller against payments made to him, wrong complaints from customer, pick up issues created by logistic partner due non serviceability area causing unnecessary returns.
Education
St.John’s Pre-University CollegeBengaluru
from Commerce
04.2013
Mangalore College (IBVE Exam Center)Bangalore
Bachelor of Science from Computer Application
06.2016
Skills
- Key account management
- Relationship building
- Negotiation and contract management
- Communication and presentation skills
- Account Management
- Sales Reporting
- Customer Service
- Time Management
- Solution Management
- Quality Assurance
- Risk Assessment
- Team Building Leadership
Languages
Languages
English
Proficient
C2
Hindi
Advanced
C1
Telugu
Upper Intermediate
B2
Accomplishments
- Promoted from Customer service agent to Relationship Manager, in less than 12-months.
- Recognized as best supervisor for consecutive 6 months for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Timeline
Key Account Manager, Relationship Manager
Instamojo Research and Development
01.2021 - Current
Student Guidance Manager
Shaw Academy
04.2020 - 10.2020
Subject Matter Expert
Concentrix Services Pvt LTD
01.2017 - 04.2020
Customer Care Executive
Concentrix Services Pvt Ltd
01.2017 - 04.2020
Seller Support, Seller Trainer/Advisor
Concentrix Technologies India Pvt. Ltd
07.2016 - 01.2017
St.John’s Pre-University College
from Commerce
Mangalore College (IBVE Exam Center)
Bachelor of Science from Computer Application
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