Waseem Akram
Subject Matter Expert
Bengaluru
Summary
With a strong intention of accepting career growth, I am looking for an opportunity to learn, excel & utilize my power to develop organization and self-development. An accomplished Subject matter expert with overall 8.5 years of experience in resolving and managing Customer/Supplier Service strategies & concerns.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Licious (delightful Gourmet Pvt Ltd)
05.2020 - Current
- Leading a team of 20 consultants with 1 Team Lead
- My deliverables are driving customer service and managing complete operations within SLA and preparing MIS reports.
- Mentored junior team members, contributing to their professional growth and development.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Sr. consultant
meesho.com
02.2019 - 04.2020
- Responsible for resolving supplier issues through E-mail, calls and chats support
- Assisting suppliers to participate in promotions to increase their sales
- Responsible for accepting returns and processing replacements and refunds
- Assisting suppliers by providing payments related, GST related, returns related, Catalog related & supplier panel related details through E-mails
- Handling suppliers' escalations
- Coordinating with suppliers and assisting them resolve their queries
- Training newly onboarded suppliers on meesho polices and guidelines
- Escalating business growth related issues to key account managers and relevant category team for quick Resolutions.
Sr. Consultant
ourshopee.com
02.2018 - 02.2019
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
Specialist
flipkart.com
09.2014 - 10.2014
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
SSLC -
KSSEB
PUC - undefined
Christ Evening PU College Bangalore
B. Com - undefined
Sikkim Manipal University
Skills
Key Account Management
Accomplishments
- TOP TEAM in Quality for 3 consecutive months (Oct-Dec) 2015. (Flipkart)
- Top performer in the last quarter of 2019 oct - Dec (Meesho.com)
- Top performer in 1st quarter of 2022 (Jan - mar) and last quarter of 2023 (oct - Dec) (Licious)
Personal Information
- Father's Name: Late Abdul Arif
- Date of Birth: 11/17/1987
- Nationality: Indian
Exposureareas
- Customer Service & Collections Operations
- Exceptional experience handling clients/customers resolving queries.
- Well versed with the end to end inbound & outbound process, sales
- Experience in E-commerce customer/Supplier service and Return management.
- Proficient in Client servicing, call center applications, WFM and Quality tools.
- Experience in E-commerce supplier support and E-mail support.
- Experience in managing a team.
- Excellent communication skills
- Inclination towards process improvements
- Good presentation skills
- Excellent MS-Excel, Word, PowerPoint skills salesforce, infini solution and ameyo
- Orientation towards working with people.
- Good analytical skills
Languages
English, Kannada, Hindi and Urdu
Disclaimer
I do hereby declare that the particulars given above are true to my knowledge. I request you to grade me as a proficient candidate and offer me a chance to prove my mettle.
Timeline
Subject Matter Expert
Licious (delightful Gourmet Pvt Ltd)
05.2020 - Current
Sr. consultant
meesho.com
02.2019 - 04.2020
Sr. Consultant
ourshopee.com
02.2018 - 02.2019
Specialist
flipkart.com
09.2014 - 10.2014
SSLC -
KSSEB
PUC - undefined
Christ Evening PU College Bangalore
B. Com - undefined
Sikkim Manipal University
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