Siddhartha Sharma
Thane
Summary
Multi-talented Senior MIS Executive knowledgeable about customer service, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
10
10
years of professional experience
Work History
Senior MIS Executive
Lodha Group
Thane & Pune
05.2022 - Current
- Preparation and management of daily MIS reports across the project. Management of administrative works on an assigned site/project.
- Assisting sales support staff with daily tasks and adhering to company policies.
- Keeping legal and compliance documentation up to date. Preparation of add-hoc reports on a daily, weekly, and yearly basis as required by management.
- Responsible for inventory management and keeping track of daily walk-ins and visits.
- Create booking IDs based on the deal terms and maintain all lead records in Sales Force.
- Verifies brokerage payments, reconciles payments, and ensures SAP system entries are complete.
Customer Relations Manager
Azuro by SquareYards
DNCR, Pune & Mumbai
02.2021 - 05.2022
- Overall property management starts from onboarding, quarterly inspections, rent payment follow-ups, service & maintenance & more.
- Reviewed reported data and analyzed findings to support process improvements.
- Solved problems proactively, Implemented standard solutions, as well as develop customized approaches.
- Supported business development team with administrative and tactical assistance.
- Legal and compliance documentation.
Senior Executive
Nestaway Technologies Private Limited
Bangalore & Mumbai
11.2018 - 06.2020
- Supervising the overall daily operations for PAN India – House Onboarding, Offboarding and it includes Service & Maintenance, Customer grievance, Revenue generation, Material management & Vendor compliance.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maximized coverage by carefully allocating resources, setting schedules, and delegating assignments.
- Responsible for the property inspection & audits.
- Decreased vendor pricing, improved processes and reduced redundancies through audit and market survey
Customer Support Team Lead
Crescent Payments Private Limited
Navi Mumbai
06.2015 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones, and emails and monitored 15 to 20 people's performance as per the company policies.
- Responsible for all kinds of banking transactions such as deposits, withdrawals chargebacks, bitcoins, and more. “Transaction Review” i.e GBP, USD EURO.
- Maintain the SLA of Tickets to reduce the wait time of customers as well as the adherence of escalations matrix.
Customer Support Agent
Vodafone India Limited
Mumbai
12.2014 - 05.2015
- Maintained accurate and current customer account data with manual forms processing digital information in CRM system.
- Cross-trained and provided backup for customer service managers.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Conferred with customers about concerns with products or services to resolve problems and upselling.
Field Sales Associate
Reliance Communication
Navi Mumbai
09.2013 - 08.2014
- Respond promptly to customer inquiries through telephone and electronically.
- Maintained records related to sales, returns, and inventory availability.
- Maintained organized, presentable merchandise to promote continuous sales.
Education
MBA - Marketing
Tilak Maharashtra Vidyapeeth
Navi Mumbai, Maharashtra, IN 07-2014
BBA -
Integral University
Lucknow, Uttar Pradesh, IN07-2012
Skills
- Team Management
- Operational Improvement
- Schedule Management
- Data Management
- Problem Solving
- Data Representation
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Elementary (A2)
A2
Timeline
Senior MIS Executive
Lodha Group
05.2022 - Current
Customer Relations Manager
Azuro by SquareYards
02.2021 - 05.2022
Senior Executive
Nestaway Technologies Private Limited
11.2018 - 06.2020
Customer Support Team Lead
Crescent Payments Private Limited
06.2015 - 06.2017
Customer Support Agent
Vodafone India Limited
12.2014 - 05.2015
Field Sales Associate
Reliance Communication
09.2013 - 08.2014
MBA - Marketing
Tilak Maharashtra Vidyapeeth
BBA -
Integral University
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