Siddhesh Ramesh Dongre
Sr. Customer Service Representative/Interim Supervisor
Bhayander,Thane
Summary
Accomplished Customer Service Representative of 7 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
14
14
years of professional experience
Work History
Sr. CSR/ Interim supervisor
Epicenter Technologies
03.2019 - 05.2026
- Managed daily attendance in IEX by validating login/logout data
- Updating expectations and ensuring correct coding
- Identified attendance gaps and coordinated with Hr./operations
- Timely corrections and compliance
- Responded to associate's queries related to their attendance
- Management and timesheet discrepancies via email.
- Assumed full supervisory responsibilities for a team in the absence of the Team Leader, ensuring operational continuity
- Delegated tasks, set daily priorities, and managed workflow during Team leaders' absence
- Daily audits and feedback provided to team members, maintain performance standards
- Mentored and Trained New Joiners with the complete Process Knowledge.
Operations Executive
First Flight Couriers LTD
10.2016 - 03.2019
- Handling the export pickups for UPS
- Maintaining daily pickup reports in Excel
- Co-ordinating with the Branches regarding the pickups on windows live mail as well as telephonic conversations
- Operating daily Flash updates on Mozilla Thunderbird
Customer Service representative
Epicenter Technologies
11.2012 - 02.2015
- Resolve product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and Takin escalation calls
Education
BMM -
Appeared for BMM
Certificate of Higher Education -
Skills
MS Words MS Excel
Languages
English
Hindi
Marathi
Gujarati
Personal Information
- Date of birth: 06/18/92
- Nationality: Indian
- Marital status: Married
References
Available on request
Timeline
Sr. CSR/ Interim supervisor - Epicenter Technologies
03.2019 - 05.2026
Operations Executive - First Flight Couriers LTD
10.2016 - 03.2019
Customer Service representative - Epicenter Technologies
11.2012 - 02.2015
- BMM,
Mumbai University - Certificate of Higher Education,