Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Siddhi Mane

Virar

Summary

Results-driven professional with experience as a Back Office Executive at Q CONNECT, adept in data management and report generation. Proven ability to enhance customer satisfaction through effective email correspondence and complaint resolution. Skilled in Microsoft Excel and document control, with a strong commitment to training and supporting team members.

Overview

3
3
years of professional experience

Work History

Back Office Executive

Q CONNECT
Thane
06.2023 - 03.2025
  • Managed database systems for tracking customer information and sales activities.
  • Reviewed incoming emails, responding appropriately and escalating complex queries as needed.
  • Handled customer inquiries and complaints through incoming calls to ensure satisfaction.
  • Assisted in training new employees on back office procedures and best practices.
  • Developed spreadsheets in Microsoft Excel for effective record-keeping and reporting.

Billing Executive

Het Enterprise
Thane
01.2022 - 05.2023
  • Prepared invoices for customers based on product and service usage or flat fees.

Education

B.COM. -

R.J. Thakur Junior College
Thane
05-2021

H.S.C. -

R.J. Thakur Junior College
Thane
02-2018

S.S.C. -

Raja Shivaji Vidyamandir
Thane
03-2016

Skills

  • Microsoft Excel
  • Email correspondence
  • Typing speed
  • Document control
  • Basic accounting
  • Data management
  • Report generation
  • Office administration
  • Record keeping

Languages

Marathi
First Language
Hindi
Elementary (A2)
A2

Timeline

Back Office Executive

Q CONNECT
06.2023 - 03.2025

Billing Executive

Het Enterprise
01.2022 - 05.2023

B.COM. -

R.J. Thakur Junior College

H.S.C. -

R.J. Thakur Junior College

S.S.C. -

Raja Shivaji Vidyamandir

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Siddhi Mane