SIDDHI PAWAR
Mumbai
Summary
I am a dedicated Customer Service Executive with comprehensive experience in handling customer inquiries, providing exceptional service, and mentoring junior staff. My expertise extends to Video KYC processes with a focus on building longterm client relationships and improving performance through innovative solutions. Passionate about exploring new places and committed to professional growth.
Overview
5
5
years of professional experience
Work History
Video KYC Executive
IDfy
Mumbai
08.2024 - Current
- Projects worked with Hindustan Unilever Pvt Ltd, Phonepe, CoinDCX.
- Established long-term client relationships through consistent delivery of highquality services.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Customer Service Associate
Teleperformance
07.2022 - 05.2024
- Promptly address and resolve inquiries or concerns raised by customers regarding their accounts, purchase experiences, or product usage through various communication channels such as phone, email, and chat.
- Deliver exceptional customer service by actively listening to customers, empathizing with their concerns, and offering appropriate solutions or assistance to ensure a positive experience.
- Proactively follow up with customers to ensure their inquiries or issues have been resolved satisfactorily.
- Educate customers about product features, benefits, and usage to enhance their understanding and satisfaction with the product offerings.
Health Care Associate
Atos Syntel
03.2020 - 04.2022
- Company Overview: US Healthcare provider which deals in Medicare and Medicaid policies.
- Activation and Enrolment Process, Insurance Billing Process, Follow up for payments/cases, Creating cases against extra payment, over dues, Customer Service – Outbound, Auditing.
- US Healthcare provider which deals in Medicare and Medicaid policies.
Education
HSC -
Camp Education Society
05.2014
SSC -
Camp Education Society
05.2012
B.Sc - Microbiology
Camp Education Society
01.1970
Skills
- Background verification
- Quality analysis
- Outbound sales
- Customer service
- Banking
- Auditing
- Operations
- Computer literacy
- KYC
- Billing
- Policies
- CRM
Accomplishments
- Led team to increase customer satisfaction by 25% over one year.
- Trained 15 junior staff, reducing onboarding time by 40%.
- Resolved 90% of customer inquiries within 24 hours consistently.
- Implemented solution improving KYC process efficiency by 30%.
Languages
English, Proficient
Passions
- Exploring different places
- Trekking
- Cooking
- Reading books
Strengths - Skills
- Background verification
- Quality analysis
- Outbound sales
- Customer service
- Banking
- Auditing
- Operations
- Computer literacy
Timeline
Video KYC Executive
IDfy
08.2024 - Current
Customer Service Associate
Teleperformance
07.2022 - 05.2024
Health Care Associate
Atos Syntel
03.2020 - 04.2022
HSC -
Camp Education Society
SSC -
Camp Education Society
B.Sc - Microbiology
Camp Education Society
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