Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
CustomerServiceRepresentative

SIDRA AHMED

Dehradun,Uttarakhand

Summary

Organized and dependable candidate experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

8
8
years of post-secondary education
2
2
Certificates

Work History

Representative

Concentrix Daksh India Pvt
Gurgaon, US
02.2022 - 04.2022
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Provided basic technical support resolving issues for clients on variety of company products.

Customer Service Associate

Cogent E-services
Noida, Uttar Pradesh
08.2021 - 12.2021
  • Developed and actualized customer service initiatives to decrease wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Post Graduate Diploma - Entrepreneurship, Innovation, Design Thinking

Jamia Millia Islamia
New Delhi
07.2019 - 07.2020

Bachelor of Commerce (Honors) - Finance and Accounting

Graphic Era Hill University
Dehradun
07.2015 - 06.2018

Higher Secondary School - Commerce

Doon Blossoms School
Dehradun
04.2013 - 03.2015

Senior Secondary School -

Doon Blossoms School
Dehradun
04.2011 - 03.2013

Skills

    SQL

Digital Marketing

TallyERP9

AutoCAD 2D(v2013)

Revit Architecture 3D(v2013)

Communication Abilities

Organising

Management

Leadership

Certification

Technical Analysis certified by Bombay Stock Exchange Institute Limited.

Interests

Reading Books

Art & Craft

Badminton

Timeline

Representative

Concentrix Daksh India Pvt
02.2022 - 04.2022

Customer Service Associate

Cogent E-services
08.2021 - 12.2021

Post Graduate Diploma - Entrepreneurship, Innovation, Design Thinking

Jamia Millia Islamia
07.2019 - 07.2020

Bachelor of Commerce (Honors) - Finance and Accounting

Graphic Era Hill University
07.2015 - 06.2018

Higher Secondary School - Commerce

Doon Blossoms School
04.2013 - 03.2015

Senior Secondary School -

Doon Blossoms School
04.2011 - 03.2013
SIDRA AHMED