Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SIJU T VARGHESE

SIJU T VARGHESE

Noida

Summary

Dynamic Administrative Executive Assistant with proven expertise in project management and effective communication at Kavita Women Wear PVT LTD. Recognized for enhancing team collaboration and streamlining processes, I excel in maintaining operational excellence while driving continuous improvements. My leadership skills and critical analysis have consistently supported teams in achieving performance targets.

Overview

8
8
years of professional experience

Work History

Administrative Executive Assistant

Kavita Women Wear PVT LTD
NOIDA
08.2025 - Current
  • Managed executive schedules and coordinated meetings for senior leadership.
  • Organized travel arrangements and itineraries for team members and executives.
  • Maintained inventory of office supplies; placed orders when necessary.
  • Maintained confidential records and handled sensitive information securely.
  • Assisted in preparing reports, presentations, and other documentation for meetings.
  • Coordinated office supplies procurement and maintained inventory levels effectively.

Quality Analyst

Astra Buisness Services Private limited
09.2024 - 03.2025
  • Monitored calls to ensure compliance with service standards.
  • Conducted coaching sessions alongside clients to enhance performance and engagement.

Lead Quality Analyst

Advertizen Media and Technologies
05.2023 - 12.2023
  • Monitored live calls and assessed conversations between U.S.-based Quick Books software customers and sales executives to ensure quality and identify agent performance issues.
  • Evaluated process knowledge, provided feedback, and implemented quality standards for a team of approximately 25 agents.
  • Conducted regular performance reviews to identify gaps in knowledge and skills, advising employees on how to improve their productivity.
  • Provided continuous support to agents, helping them meet performance targets while enhancing overall team efficiency.
  • Ensured strict compliance with office policies, safety protocols, and industry standards to maintain operational excellence.

Lead Associate Quality Analyst

IGT Solution Private Limited
07.2021 - 02.2023
  • Identified production flaws, conducted root cause analysis, and implemented quality assurance measures to resolve issues effectively.
  • Compiled and analyzed process reports to drive continuous improvements across operations.
  • Focused on closing knowledge gaps as a Quality Analyst, assisting agents in meeting their daily targets efficiently.
  • Calibrated calls and provided consistent daily feedback to agents to enhance their performance.
  • Shared detailed weekly and monthly performance reports with the operations team to support smooth process development and optimization.

Process Associate

IGT Solution Private Limited
08.2017 - 07.2021
  • I have learned to manage work under pressure and sharpened my skills.
  • Through my extensive experience with the TSA process, I am adept at handling challenging cases and providing clients with effective solutions within the required time frame.
  • I am keen to share my knowledge with my colleagues, which has helped me develop strong leadership qualities.

Education

Bachelor of Arts - Ancient History

IGNOU UNIVERSITY
NOIDA

Skills

  • Project management
  • Public relations
  • Team collaboration
  • Time management
  • Process expertise
  • Leadership skills
  • Effective communication
  • Critical analysis

Languages

  • English
  • Hindi
  • Malayalam

Timeline

Administrative Executive Assistant

Kavita Women Wear PVT LTD
08.2025 - Current

Quality Analyst

Astra Buisness Services Private limited
09.2024 - 03.2025

Lead Quality Analyst

Advertizen Media and Technologies
05.2023 - 12.2023

Lead Associate Quality Analyst

IGT Solution Private Limited
07.2021 - 02.2023

Process Associate

IGT Solution Private Limited
08.2017 - 07.2021

Bachelor of Arts - Ancient History

IGNOU UNIVERSITY

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SIJU T VARGHESE