Sikander Zaidi

Working as project lead in strategy and governance organization . Responsible for end to end business request delivery that includes scope creation , prioritization of user stories , design , build demo approvals and conducting UAT's and MTP's and sign-off

• Leading Product level Issue and Resolution Mapping framework & values in Salesforce Case Console for PAN-HPE. Onboarded GreenLake to issue & Resolution mapping framework. (Already created Issue & Resolution mapping (case categorization) for HPE Compute, Storage, Ezmeral, CMS, BlueData, Cray & HPC)
  
• Define test strategy , scenarios, create scripts and lead User Acceptance Testing , Move to Production, Validation and Regression testing for every Salesforce release
• Engagement with Project Management team/leads on Triage calls for UAT and MTP progress and sign-off
  
• Responsible for end-to-end KM defect management through Spira incidents and Blast tickets
  
• Driving regular engagements with BU's & Stakeholders on new(requested)/existing Issue categories, technical area and Peak signature
• Tracked project performance to analyze successful completion of short- and long-term goals.
• Identified project scopes, constraints, risks and deadlines.
• Coordinated internal resources and third-party vendors for flawless execution of projects.
• Supported project managers in managing schedules and milestones.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers/stakeholders
• Worked with senior project managers to assist with day-to-day functions.

Worked in Hewlett Packard Enterprise as Technical Solution Consultant-IV. My job profile included delivery of multiple projects, handling customer escalations , supporting Level 1 engineers on storage product issues (3par) ,process driving, mentoring people , preparing service incident report and standing operating procedures for day-to day task . Handled team of 50 engineers and working closely with them to ensure customer satisfaction and a good customer experience

• Worked in EMC as a part of implementation team as a resident engineer for Reliance Jio.
• Responsible for end to end availability and maintenance of the EMC storage infrastructure

• Guiding the team in regards to any issue facing while doing Storage Provisioning, Multipathing issues on Unix hosts, Replication, Thin Provisioning, DR solutions,
• Working parallel with EMC Support team in resolving the issue which gets escalated. Analysis of Host and storage issues through EMCGrabs
• Handling escalation with customer

• Worked in EMC Corporation for 3.3 years wherein helped the customer in troubleshooting the issue related to Storage Provisioning
• Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks.
• Served as technical point of contact for support relating to owned solutions and products.