Silambarasan P
Thanjavur,
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Escalation Engineer
Persistent System Limited
Bangalore
11.2023 - Current
- Developed and implemented engineering strategies to improve production efficiency
- Managed the Slack admin and added and removed users in the Slack channel
- Manage user profile in OKTA with the administrator responsible.
- Provided support during the installation, maintenance, repair, and calibration of equipment
- Monitored the Server and Network alerts in PagerDuty and Catchpoint tools.
- Created accurate project specifications, documenting in technical manuals.
ITCS Desktop Support Engineer
Satcon Technologies Pvt. ltd
Chennai
12.2021 - 01.2023
- Managed users and groups in Active Directory, Assigned AD roles to users, enabled MFA and SSPR
- Managed and maintained a multi-site Microsoft Exchange Server environment, Provided technical support for Exchange Server and Office 365 users
- Analyzed SCCM log files and provided patch management support and maintenance window operations
- Responsible for planning, recording, auditing, and maintaining asset information
- Resolved problems, performed upgrades, and maintained end-user Mac PCs and iPhones
- Interacted with vendors regarding purchase orders and invoice payments.
IT Support Engineer
SolidTech India Computer Services Pvt.ltd
Bangalore
08.2020 - 12.2021
- Supported the CEO, CTO, BU Managers with their Technical issues
- Installed and maintained security patches
- Provided application support such as Office365, SAP, Nexus, Visual Studio, VPN Configuration, and Microsoft Teams
- Assisted with network infrastructure design and implementation
- Installed, configured, tested, and maintained operating systems, application software, and system management tools
- Troubleshot network issues and monitored IP Phones
- Monitored tickets with the BMC Remedy tool.
Desktop Support Engineer
Arvind InfoTech limited
05.2018 - 12.2018
- Managed and coordinated all logistics for new client installation and provided on-site technical support
- Installed, configured and maintained computer hardware, software and peripherals.
- Maintained TALLY and STAGE server backup and restore.
- Troubleshot network connectivity issues for both wired and wireless connections.
IT Service & Support Engineer
RP Consultancy
01.2016 - 03.2018
- Provided field IT support including printer configuration, software installation, antivirus, and patches installation.
- Configured and maintained network servers such as DNS, DHCP, FTP, and web servers.
Education
B.E - Electronics And Communication Engineering -
Paavai College of Engineering
04.2015
HSC -
Gov. Hr. Sec.School, Kuruvikkarambai
04.2009
SSLC -
Gov. Hr. Sec.School, Kuruvikkarambai
04.2007
DIPLOMA (ECE) -
Venkateshwara Polytechnic College
Skills
- OSI Layer
- Microsoft Exchange
- VM ware workstation
- Azure
- Microsoft Intune
- Networking
- Teamwork and Collaboration
- System Administration
- System Center Configuration Manager expertise
- Active Directory Management
Certification
- Diploma in Hardware and Networking
- Microsoft Certified Azure Fundamentals
Personal Information
- Passport Number: M3242860
- Date of Birth: 04/25/1992
- Gender: Male
- Nationality: Indian
Areas Of Interest
- Networking
- Cloud computing
Languages
- Tamil
- English
- Kannada
Disclaimer
Here I declare that all the details are true and correct to the best of my knowledge.
Silambarasan Palanivelu.
Timeline
Support Escalation Engineer
Persistent System Limited
11.2023 - Current
ITCS Desktop Support Engineer
Satcon Technologies Pvt. ltd
12.2021 - 01.2023
IT Support Engineer
SolidTech India Computer Services Pvt.ltd
08.2020 - 12.2021
Desktop Support Engineer
Arvind InfoTech limited
05.2018 - 12.2018
IT Service & Support Engineer
RP Consultancy
01.2016 - 03.2018
B.E - Electronics And Communication Engineering -
Paavai College of Engineering
HSC -
Gov. Hr. Sec.School, Kuruvikkarambai
SSLC -
Gov. Hr. Sec.School, Kuruvikkarambai
DIPLOMA (ECE) -
Venkateshwara Polytechnic College