Silambarasan R
Bagalur
Summary
A dedicated professional with 15 years’ experience as Customer Quality Representative in the automotive industry, highly motivated, possessing excellent communication and public relations skills, quick learner and a good team player.Now seeking to contribute my skills, knowledge, abilities and experience with a balance of hands-on, management and leadership responsibilities at your organization.
Overview
15
15
years of professional experience
Work History
Sr. Executive (Customer Representative)
Super screws Pvt. Ltd
07.2021 - 10.2025
- Served as customer end quality representative at HMSI-3F, ensuring high standards of quality assurance.
- Resolved quality and delivery issues to ensure customer satisfaction and timely service.
- Analysed customer end issues, implementing containment actions to mitigate impact on customer satisfaction.
- Reported daily to manufacturing plant and corporate head office, providing updates on quality and delivery status.
- Super screws Pvt. Ltd is one of the largest suppliers of fastener solutions producing the widest of precision cold forged low and high tensile industrial fasteners. And one of the leading suppliers for: Honda Motorcycles, TVS Motor Company, OLA scooters, etc.
Sr. Engineer (Customer Quality Representative)
FIEM INDUSTRIES LTD
08.2013 - 04.2021
- Handled and resolved quality issues at customer end (HMSI-3F), enhancing customer satisfaction.
- Performed final and pre-dispatch inspections to ensure quality standards were met.
- Executed countermeasures and updated operational standards, including inspection standards and standard operating procedures (SOP), to ensure compliance and consistency.
- Planning & carrying out Product audits, Countermeasure Audit, Effectiveness monitoring to identify the gaps and taking corrective actions at in house.for repeated concerns QAV audit will be done to understand the gaps & improvement scope.
- Problem solving techniques through 5W1H & 8D methods.
- Understanding the customer end issues, if necessary containment actions and proper communications through required mediums.
- Promoted Kaizen initiatives, driving continuous improvement in operational processes.
- Worked at HMSI-3F as a customer end representative(2013 to 2016).
- Fiem Industries LTD is one of the leading manufacturers of Automobile parts. It also IATF 16949:2016 certified company.And one of the leading suppliers for: Honda motorcycles , TVS Motor Company , Royal Enfield, Aspock System (Austria) And Hyundai LTD Chennai.
Diploma Trainee
INDIA NIPPON ELECTRICALS LTD
Hosur
05.2010 - 08.2013
- Conducted final and pre-dispatch inspections to confirm compliance with quality standards.
- Collaborated with customers on-site to address quality and delivery issues at TVSM-HOSUR, improving service satisfaction.
- Assisted in assembly line operations for FLY Wheel Magneto, CDI, RR, IG Coils, TCI, and IU components, ensuring timely production.
- India Nippon one of the leading manufacturers of Electricals in Automobile parts for Two, Three and Four Wheeler such as Electronics System, FLY Wheel Magneto Assembles, CDI, RR, IG Coils, TCI & IU parts. It also TS 16949, ISO-14000, OHAS, certified Company.And one of the leading suppliers for, TVS Motors, Honda, Yamaha Motors Ltd, Hero motocorp, Greaves Cotton ltd, Lamborghini
Education
Diploma in Electronics Robotics - Mechatronics
ER.Perumal Manimekalai Polytechnic college
Hosur, Tamil Nadu05-2010
SSLC -
Govt. Hr. Sec. School
Bagalur, Tamil Nadu04-2006
HSC -
Govt. Hr. Sec. School
Bagalur, Tamil Nadu03-2008
Skills
- Quality Management
- Quality Assurance
- Customer Satisfaction
- Customer communication
- Quality assurance
- Adaptability
- Team leadership
- Root Cause Analysis
Personal Information
Father's Name: Ravichandran R
Custom
I hereby declared that above information are true in my knowledge. I assure you that if you give an opportunity in your organization will prove in assets to your firm.
Timeline
Sr. Executive (Customer Representative)
Super screws Pvt. Ltd
07.2021 - 10.2025
Sr. Engineer (Customer Quality Representative)
FIEM INDUSTRIES LTD
08.2013 - 04.2021
Diploma Trainee
INDIA NIPPON ELECTRICALS LTD
05.2010 - 08.2013
Diploma in Electronics Robotics - Mechatronics
ER.Perumal Manimekalai Polytechnic college
SSLC -
Govt. Hr. Sec. School
HSC -
Govt. Hr. Sec. School