Summary
Overview
Work History
Education
Skills
Alternativecontact
Disclaimer
Personal Information
Timeline
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SIMON BRITTO

Adambakkam

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

11
11
years of professional experience

Work History

Sr. Team Lead

HCLtech
12.2022 - Current
  • Joined as Sr. Team Leas in HCL Tech
  • Handled a team of 21 and was responsible in making them deliver their required KPI.
  • Increased overall productivity with consistent monitoring of team progress, adjusting priorities as needed.
  • Established clear performance metrics for individual team members, driving accountability towards meeting organizational goals.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and outlining areas of improvement.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.

Subject Matter Expert

Merit (Ambattur)
09.2018 - 11.2022
  • Joined Merit as senior support executive in 2018.
  • Was handling UK based end customer on their magazine subscription related issues.
  • March 2021 was promoted as SME with (L4) papers and was handling a team of 21 people.
  • Mentored junior team members, contributing to their professional growth and development.
  • Optimized subject matter content by conducting extensive research and incorporating industry trends.
  • Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
  • Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
  • Boosted team morale and productivity through effective leadership and clear communication.

CITI phone officer (credit card)

CITI Bank
10.2016 - 05.2018
  • Joined as CITI Phone executive.
  • Used to handle pan india inbound calls on CITI offered credit card related issues.
  • Used to upsell products on credit card and assist customers with EMI conversions and closures.

Consultant

Sutherland Global Services
02.2015 - 09.2016
  • Was working for Bell Canada as tech support executive.
  • Was handling B2B customer's who call in for internet connectivity issues.
  • Will do level one troubleshooting and modem configuration by taking remote access.
  • If the issues persist will create level two ticket and will escalate.

Production Executive

PTC DRIVELINES
06.2013 - 01.2015
  • Was handling production of driveline and joints for for heavy duty vehicles.
  • Will perform quality check of the finished goods based on the basic build standards.
  • Responsible for invoicing, packing and delivery of the good to end customer's.
  • Was responsible for inventory maintenence.

Education

UG -

Sabarmati University (Calorx Teachers' University)
03.2014

UG -

Loyola College
03.2011

SSLC -

DAV Adambakkam
03.2008

HSLC -

SDAV Adambakkam
03.2006

Skills

  • Decision making
  • Outstanding customer service
  • Performance metrics analysis
  • Production reporting
  • Quality control procedures
  • Resource allocation
  • Risk management
  • Customer service protocols
  • Team development
  • MS office proficiency

Alternativecontact

6379871603

Disclaimer

I hereby declare that the above said information's are true to the best of my Knowledge.

Personal Information

  • Age: 34
  • Date of Birth: 10/28/90

Timeline

Sr. Team Lead

HCLtech
12.2022 - Current

Subject Matter Expert

Merit (Ambattur)
09.2018 - 11.2022

CITI phone officer (credit card)

CITI Bank
10.2016 - 05.2018

Consultant

Sutherland Global Services
02.2015 - 09.2016

Production Executive

PTC DRIVELINES
06.2013 - 01.2015

UG -

Sabarmati University (Calorx Teachers' University)

UG -

Loyola College

SSLC -

DAV Adambakkam

HSLC -

SDAV Adambakkam

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SIMON BRITTO