Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Timeline
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Simran

Simran

Chennai

Summary

Results-driven SAP SD Functional Consultant with almost six years of experience. Providing support to the end users by resolving issues, providing training, and preparing user manuals. Excelling in incident management and root cause analysis, successfully reduced recurring issues, and enhanced operational efficiency. Also, having experience in boosting sales and customer loyalty through individualized service. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

6
6
years of professional experience

Work History

SAP SD Functional Consultant

Walmart Global Tech India
Chennai
08.2023 - Current
  • Handling incidents raised by the end user according to their criticality level, defined in the SLA.
  • Responsible for preparing end-user training documents.
  • Responsible for providing knowledge transfer to the team and preparing the standard operating procedures to resolve existing issues.
  • Handled issues related to master data, sales documents, delivery, invoicing, pricing procedures, and copy controls.
  • Worked on incident reduction by identifying the root cause of the existing and repeated issues, and proposing the fix.
  • Supported for cut-over activities by scheduling batch jobs for new store creation.

SAP SD & CS Functional Consultant

Gmmco Ltd.
Chennai
07.2020 - 08.2023
  • Handled incidents reported by end-users.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
  • Responsible for preparing end-user training documents.
  • Tested new development, error case scenarios, and identified a permanent solution.
  • Handled issues related to master data, sales documents, delivery, invoicing, and pricing procedures.
  • Experience in third-party sales orders, IPOs, MTOs, consignment orders, and STO processes.
  • Having knowledge of SD integration with other modules (MM, FICO, PP).
  • Assisted technical upgrade projects for end users by working and coordinating with developers for integrations.
  • Worked on service orders, rental, and service contract-related issues.

Sales and Operations

Gmmco Ltd.
Hyderabad
08.2019 - 07.2020
  • Identified new business opportunities through networking, marketing, and prospective database leads.
  • Maintained day-to-day activities in CRM - Oracle.
  • Solved customer challenges by offering relevant products and services.
  • Strong exposure to working outdoors.
  • Negotiated complex vendor agreements, and built relationships across multiple commodities.

Education

B.Tech - Electrical and Electronics Engineering

ICFAI University
Hyderabad
05.2019

Higher Secondary School -

Sri Chaitanya Techno School
Visakhapatnam, Andhra Pradesh
03.2015

Secondary School -

Kendriya Vidyalaya
Midnapore, West Bengal
03.2013

Skills

  • Incident management
  • End-user training
  • Root cause analysis
  • Documentation practices
  • Knowledge transfer
  • Microsoft Excel
  • Client coordination
  • Vendor Management
  • MS Office

Hobbies and Interests

  • Sports
  • Art
  • Travel
  • Music

Accomplishments

Walmart Global Tech India

  • Received the Bravo Award in Operational Excellence

Timeline

SAP SD Functional Consultant

Walmart Global Tech India
08.2023 - Current

SAP SD & CS Functional Consultant

Gmmco Ltd.
07.2020 - 08.2023

Sales and Operations

Gmmco Ltd.
08.2019 - 07.2020

B.Tech - Electrical and Electronics Engineering

ICFAI University

Higher Secondary School -

Sri Chaitanya Techno School

Secondary School -

Kendriya Vidyalaya

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Simran