Simran Panda
Bangalore
Summary
Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and project completion. Excellent aptitude for financial management, budgeting, procurement and contracting. Proficient in managing logistics analysis, including inventory, and supply chain performance. Customer-oriented program manager with several years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Overview
4
4
years of professional experience
Work History
Program Manager
Amazon Development Centre India Ltd.
Bangalore
06.2022 - Current
- Formulating and executing strategies to enhance customer interactions across multiple touchpoints and channels, ensuring a seamless and consistent experience.
- Conducting in-depth analyses of customer feedback, surveys, and data to pinpoint areas of concern and identify opportunities to improve the customer journey, ultimately creating a positive and memorable experience.
- Collaborating closely with cross-functional teams, including marketing, sales (GMS), product development, and customer service, to align customer experience initiatives with the overarching business goals and objectives.
- Designing and implementing comprehensive customer service standards and guidelines to ensure consistent and exceptional service delivery, fostering strong customer relationships.
- Providing training and education to staff members on customer-centric approaches and best practices, cultivating a customer-focused culture throughout the organization.
- Continuously monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, and providing regular reports and insights to senior management and stakeholders to drive continuous improvement.
Compliance Specialist I
Amazon Development Centre India Ltd.
Bangalore
06.2020 - 06.2022
- Conducted a comprehensive review and update of existing compliance policies and procedures to align with the latest industry standards and regulatory requirements, enabling the organization to maintain a robust compliance framework and mitigate potential risks.
- Performed thorough risk assessments leveraging expertise in risk management and compliance best practices to identify areas of non-compliance and potential vulnerabilities, providing valuable insights into the organization's compliance posture.
- Meticulously drafted detailed reports outlining findings, recommendations, and actionable steps from compliance audits and investigations, serving as a critical resource for senior management and stakeholders to make informed decisions and implement necessary corrective measures.
- Collaborated with cross-functional teams to develop and implement strategies for improving overall compliance performance, involving analyzing existing processes, identifying gaps, and proposing innovative solutions to streamline operations and enhance compliance adherence.
- Demonstrated exceptional problem-solving skills and attention to detail in expertly handling business and leadership escalations, ensuring timely resolution of issues, and preparing comprehensive Correction of Error (COE) reports with thorough root cause analysis and corrective actions to prevent future occurrences.
- Handled escalations with finesse and professionalism, conducting in-depth Root Cause Analysis (RCA) and Corrective and Preventative Action (CAPA) analysis to identify underlying causes of issues and implement effective preventative measures, minimizing the risk of recurrence and ensuring ongoing compliance.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Reva University
Bengaluru04-2020
Skills
- Team Development
- Strategic Planning
- Data Analysis
- Customer Service
- Vendor Relationship Management
- Regulatory Compliance
- Quality Assurance
- Relationship Building
- Vendor Management
- Risk Analysis and Management
- Stakeholder Communications
- Team Management
Timeline
Program Manager
Amazon Development Centre India Ltd.
06.2022 - Current
Compliance Specialist I
Amazon Development Centre India Ltd.
06.2020 - 06.2022
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Reva University
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