Simran Singh
New Delhi
Summary
Senior Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Senior Team Leader
Hexahealth
03.2022 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
PATIENT CARE COORDINATOR IN ROBOTIC JOINT REPLACEMENT DEPARTMENT
Sarvodaya Hospital
10.2021 - 02.2022
- Managing day to day activities
- Reviewed each step of Patient care and made proactive adjustments to avert issues
- Established relationship with patients
- Patient counseling about Robotic Joint Replacement Surgeries
- Met with patients and families to discuss care and plan of action for future
- Day to Day ward rounds of admitted patient
- To look after Patient Grievances
- To work on leads and patient convergence
- Resolve issues such as communication problems that could affect care
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
MEDICAL OPERATIONS & QA INTERN
Columbia Asia Hospital
07.2020 - 12.2020
- Handling Covid-19 Operations and did audits of various Department
- Provided training to laboratory and emergency staff about covid-19 testing on regular basis
- Maintained covid-19testing data and represented to CMO on regular basis
- Identified new areas of research and provided internal trainings
- Represented the practice in hospital meetings and reported any relevant new developments
- Managed a big team of staff successfully
- Provided invaluable support to the department and monitored KPIs closely to help them meet their targets.
RADIOLOGIC TECHNOLOGIST
Metro Hospital & Heart Institute
08.2018 - 07.2019
- Processed, labeled and organized diagnostic images to match with patient records
- Worked on Radiology Modalities like CT scan, X-ray, Dexa Scan
- Performed all Fluoroscopy procedures
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials and Films
- Ensured Equipment Safety by conducting testing through inspections, promptly reporting issues if found
- Ensured patient received minimal radiation dosage by using radiation safety guidelines
- To provide training to departmental staff about radiation safety to patient and themselves
- Stayed up-to-date on the latest safety guidelines to continue to provide best and safest care
- To keep check on licenses renewal and TLD batches for Radiation monitoring
- To maintain departmental checklist on daily basis
- To check imaging equipment's calibration.
RADIOLOGY INTERN
Fortis Memorial Research Institute
07.2017 - 06.2018
- Gained knowledge about working of all imaging modalities
- Operated imaging Modalities like 3-Tesla MRI, CT scan, X-ray, Mammography, Fluoroscope, Dexa Scan
- Minimized patient exposure to radiation during X-ray imaging through application of shielding techniques and careful positioning of patient, equipment and restrictive devices
- Operated mobile scanning equipment to obtain imagery in emergency situations in ER and ICU
- Knowledge of Radiation Safety Devices
- Participated in trainings on Radiation Safety Measures.
Education
MBA Healthcare Management - Healthcare Management
Chitkara University
07.2021
Bachelors in Medical Imaging Technology - Medical Radiologic Technology
Chitkara University
07.2018
Skills
- Employee Evaluation
- Work Planning
- Overtime Management
- Quality Improvement
- Analytical Thinking
- Documentation and Reporting
- Leading Team Meetings
- Problem-Solving
- Daily Workflow Improvement
- Ms- Excel
- Power Point Presentation
- MIS Reporting
Certification
- Got certification of NABH 5th Edition training for POI organized by NABH(4/12/2020- 6/12/2020).
- Successfully completed online certification course on Understanding and Strengthening Health Systems from John Hopkins University through Coursera.
Timeline
Senior Team Leader
Hexahealth
03.2022 - Current
PATIENT CARE COORDINATOR IN ROBOTIC JOINT REPLACEMENT DEPARTMENT
Sarvodaya Hospital
10.2021 - 02.2022
MEDICAL OPERATIONS & QA INTERN
Columbia Asia Hospital
07.2020 - 12.2020
RADIOLOGIC TECHNOLOGIST
Metro Hospital & Heart Institute
08.2018 - 07.2019
RADIOLOGY INTERN
Fortis Memorial Research Institute
07.2017 - 06.2018
MBA Healthcare Management - Healthcare Management
Chitkara University
Bachelors in Medical Imaging Technology - Medical Radiologic Technology
Chitkara University
- Got certification of NABH 5th Edition training for POI organized by NABH(4/12/2020- 6/12/2020).
- Successfully completed online certification course on Understanding and Strengthening Health Systems from John Hopkins University through Coursera.
Activities
- Poster Presentation on Healthcare Excellence
- Attended webinar on 'Kickstart Healthcare Venture Post Lockdown' organized by Origa lease Finance on 15th April, 2020.
- Organized Health Cosmos Conference at Chitkara University in February 2020.
Internship
- MEDICAL OPERATIONS & QA INTERN, Columbia Asia Hospital, Patiala, 07/01/20, 12/01/20, Handling Covid-19 Operations and did audits of various Department., Provided training to laboratory and emergency staff about covid-19 testing on regular basis., Maintained covid-19testing data and represented to CMO on regular basis., Identified new areas of research and provided internal trainings., Represented the practice in hospital meetings and reported any relevant new developments., Managed a big team of staff successfully., Provided invaluable support to the department and monitored KPIs closely to help them meet their targets.
- RADIOLOGY INTERN, Fortis Memorial Research Institute, Gurugram, 07/01/17, 06/01/18, Gained knowledge about working of all imaging modalities., Operated imaging Modalities like 3-Tesla MRI, CT scan, X-ray, Mammography, Fluoroscope, Dexa Scan., Minimized patient exposure to radiation during X-ray imaging through application of shielding techniques and careful positioning of patient, equipment and restrictive devices., Operated mobile scanning equipment to obtain imagery in emergency situations in ER and ICU., Knowledge of Radiation Safety Devices., Participated in trainings on Radiation Safety Measures.
Projects
Blood Wastage Project in Columbia Asia Hospital, Patiala, 07/01/20, 12/01/20, Handled project on blood wastage by using Lean principle, RCA under the guidance of my HOD Mr. Vishal Kumar.
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