SIMRANJEET KAUR
Summary
Results-driven professional with 4+ years of experience handling international voice and blended processes across North America, Europe, Australia, and New Zealand markets. Strong expertise in customer service, digital marketing support, fintech operations, and skip tracing processes. Proven ability to meet KPIs, maintain quality standards, and deliver exceptional customer satisfaction in fast-paced corporate environments.
Overview
5
5
years of professional experience
Work History
Customer Support - North America Market
Amazon
07.2025 - 03.2026
- Provided end-to-end customer support handling orders, billing, and account queries.
- Maintained SLA compliance and high CSAT scores.
Customer Service Executive - Klarna (Europe, Australia & NZ)
Tech Mahindra
Noida
12.2024 - 07.2025
- Managed fintech voice process assisting customers with payment solutions.
- Ensured compliance and achieved performance targets.
Digital Marketing Process - Google Ads (North America)
WNS
Gurgaon
12.2023 - 06.2024
- Assisted businesses with ad campaign queries and optimization support.
- Handled billing and performance-related voice interactions.
Skip Tracing - North America Voice Process
Encore
Gurgaon
01.2022 - 11.2023
- Conducted research and verification to locate individuals and update databases.
- Worked in blended process ensuring operational efficiency.
Customer Service - GAP (North America Market)
Concentrix
08.2021 - 12.2021
- Handled clothing brand customer service resolving product and refund issues.
- Delivered high-quality service and maintained performance standards.
Education
Science -
Undergraduate
Schooling -
Guru Harkrishan Public School
Skills
- International Voice Process
- Customer Relationship Management
- Digital Marketing Support (Google Ads)
- Fintech Customer Handling (Klarna)
- Skip Tracing & Data Verification
- Conflict Resolution
- Time Management
Hobbies and Interests
- Cooking
- Reading
Languages
English
Intermediate
B1
Hindi
Upper Intermediate
B2
Timeline
Customer Support - North America Market
Amazon
07.2025 - 03.2026
Customer Service Executive - Klarna (Europe, Australia & NZ)
Tech Mahindra
12.2024 - 07.2025
Digital Marketing Process - Google Ads (North America)
WNS
12.2023 - 06.2024
Skip Tracing - North America Voice Process
Encore
01.2022 - 11.2023
Customer Service - GAP (North America Market)
Concentrix
08.2021 - 12.2021
Science -
Undergraduate
Schooling -
Guru Harkrishan Public School