Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic
Sinchan Pathak

Sinchan Pathak

Senior Product Manager
Bangalore

Summary

Sinchan is presently working in Lowe's India in the role of a Senior Product Manager, leading digital fulfillment customer experience. He has 9 years of total work experience including 6 years in product management with a track record of unlocking business value by building innovative products. His stints include Jiomart, Upgrad, Simplilearn building 0-to-1 products, as well as scaling and maximizing their impact. He is a high agency, resilient product manager with a love for customer research, data, wireframing and has a keen eye for details.



Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Senior Product Manager

Lowe's Companies Inc
Bangalore
06.2024 - Current
  • Led and built value-added fulfillment services to increase fulfillment revenue by $26M annualized, by identifying customer needs in big and bulky item delivery in a single quarter with 20+ teams involved
  • Led and built 'Charge for Speed' capability to increase fulfillment revenue $12M annualized that monetizes Lowe's unique capability to deliver appliances next day through their extensive network of cross dock terminals
  • Product area: Digital Fulfillment - Pricing and Promo experiences including strategy and roadmap. Key metrics include PDP ATC%, Checkout to Order%, Fulfillment revenue,
  • Mentored APMs, PMs while managing web and app scrums

Senior Product Manager

Jiomart (Reliance Retail)
Bangalore
04.2022 - 06.2024
  • Built Jiomart seller website, with seller revenue calculator - to promote Jiomart to new sellers. This would be the first touch point between Jiomart and potential sellers. Google analytics 4 was integrated with the seller website to track users, traffic and generate qualified leads
  • Revamped seller onboarding workflow for onboarding 3P sellers on Jiomart 3P marketplace - the average handling time to process a seller onboarding request was reduced from 6 minutes to 3.2 minutes
  • Launched Jiomart Seller Help capability with videos, images and text - on Jiomart seller panel to reduce 26% of seller support tickets within two months of the feature launch
  • Built food category gating mechanism to ensure only FSSAI compliant sellers are able to sell with Jiomart - achieved 100% compliance from the day of launch

Product Manager

Upgrad
11.2021 - 03.2022
  • Product designed and built 'Submission Due Date Extension' feature that reduced operational ticket by 70% within D+14 (1000 ->300)
  • Implemented Bot and Live agent support journey on Learning Experience platform on Upgrad to increase internal efficiency and improve learner experience

Product Manager

Simplilearn Solutions
10.2020 - 11.2021
  • Spearheaded and managed entire B2B (Enterprise + Partner/Reseller) product offering portfolio of Simplilearn and supporting B2C product offering
  • Performed product discovery, stakeholder interview, wireframing and PRD preparation for Platform Driven Custom Program Certificate – to enable B2B learners receive certificate real time – after completion – reducing TAT from 5 days to Real Time.
  • Awarded ‘The Promising Star’ for significant contribution to scalable problem solving in Simplilearn

Consultant

Deloitte Digital
Hyderabad
06.2019 - 10.2020
  • Responsible for digital transformation projects in Ecommerce, Retail, Financial Services, Healthcare Systems - delivered 4 projects in a span of 1 year
  • Client Engagements include American brand of sports footwear and sports apparel, American Life Insurance and Investment Company; Canadian Specialty Mattress Retailer; American multinational bio-pharmaceutical company;

Public Relations Secretary

Student Council - Institute of Management Technology (MBA)
06.2017 - 03.2019
  • Liaison between the student community and the college authorities and administration
  • Member, core organizing committee for ‘Passion’ 2017 and 2018 – The flagship annual management & cultural festival of IMT Ghaziabad

Intern - Market Research Analyst

Anand Group India, Dana Incorporated
04.2018 - 05.2018
  • Prepared forecast of Auto-mobile electric vehicle in the passenger segment in the next 10 years & generated market potential of relevant Spicer India products in the EV segment

Sales Engineer

VA Tech Wabag Limited
07.2014 - 05.2017
  • Demonstrated entrepreneurial leadership and collaborated with cross-functional team members in achieving RFP preparation and Order Booking of USD 20 Million bid for Guheshwori Sewage Treatment Plant, Nepal, funded by Asian Development Bank.
  • Analyzed project database, negotiated with multiple vendors for cost, and carried out contractual risk estimation for a USD 500 million project in Bahrain

Education

MBA - Marketing

Institute of Management Technology - Ghaziabad
New Delhi
06.2017 - 03.2019

Bachelor of Technology - Chemical Engineering

West Bengal University of Technology
Kolkata
07.2010 - 06.2014

Skills

Customer experience

Retail

Ecommerce

Pricing and Promotions

Software

Tableau

Salesforce CRM

JIRA

Balsamiq

Miro

Interests

Markets, Football, Chess, Geopolitics

Timeline

Senior Product Manager

Lowe's Companies Inc
06.2024 - Current

Senior Product Manager

Jiomart (Reliance Retail)
04.2022 - 06.2024

Product Manager

Upgrad
11.2021 - 03.2022

Product Manager

Simplilearn Solutions
10.2020 - 11.2021

Consultant

Deloitte Digital
06.2019 - 10.2020

Intern - Market Research Analyst

Anand Group India, Dana Incorporated
04.2018 - 05.2018

Public Relations Secretary

Student Council - Institute of Management Technology (MBA)
06.2017 - 03.2019

MBA - Marketing

Institute of Management Technology - Ghaziabad
06.2017 - 03.2019

Sales Engineer

VA Tech Wabag Limited
07.2014 - 05.2017

Bachelor of Technology - Chemical Engineering

West Bengal University of Technology
07.2010 - 06.2014

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Sinchan PathakSenior Product Manager