Tableau
Sinchan Pathak
Senior Product Manager
Bangalore
Summary
Sinchan is presently working in Lowe's India in the role of a Senior Product Manager, leading digital fulfillment customer experience. He has 9 years of total work experience including 6 years in product management with a track record of unlocking business value by building innovative products. His stints include Jiomart, Upgrad, Simplilearn building 0-to-1 products, as well as scaling and maximizing their impact. He is a high agency, resilient product manager with a love for customer research, data, wireframing and has a keen eye for details.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Senior Product Manager
Lowe's Companies Inc
Bangalore
2024.06 - Current
- Led and built value-added fulfillment services to increase fulfillment revenue by $26M annualized, by identifying customer needs in big and bulky item delivery in a single quarter with 20+ teams involved
- Led and built 'Charge for Speed' capability to increase fulfillment revenue $12M annualized that monetizes Lowe's unique capability to deliver appliances next day through their extensive network of cross dock terminals
- Product area: Digital Fulfillment - Pricing and Promo experiences including strategy and roadmap. Key metrics include PDP ATC%, Checkout to Order%, Fulfillment revenue,
- Mentored APMs, PMs while managing web and app scrums
Senior Product Manager
Jiomart (Reliance Retail)
Bangalore
2022.04 - 2024.06
- Built Jiomart seller website, with seller revenue calculator - to promote Jiomart to new sellers. This would be the first touch point between Jiomart and potential sellers. Google analytics 4 was integrated with the seller website to track users, traffic and generate qualified leads
- Revamped seller onboarding workflow for onboarding 3P sellers on Jiomart 3P marketplace - the average handling time to process a seller onboarding request was reduced from 6 minutes to 3.2 minutes
- Launched Jiomart Seller Help capability with videos, images and text - on Jiomart seller panel to reduce 26% of seller support tickets within two months of the feature launch
- Built food category gating mechanism to ensure only FSSAI compliant sellers are able to sell with Jiomart - achieved 100% compliance from the day of launch
Product Manager
Upgrad
2021.11 - 2022.03
- Product designed and built 'Submission Due Date Extension' feature that reduced operational ticket by 70% within D+14 (1000 ->300)
- Implemented Bot and Live agent support journey on Learning Experience platform on Upgrad to increase internal efficiency and improve learner experience
Product Manager
Simplilearn Solutions
2020.10 - 2021.11
- Spearheaded and managed entire B2B (Enterprise + Partner/Reseller) product offering portfolio of Simplilearn and supporting B2C product offering
- Performed product discovery, stakeholder interview, wireframing and PRD preparation for Platform Driven Custom Program Certificate – to enable B2B learners receive certificate real time – after completion – reducing TAT from 5 days to Real Time.
- Awarded ‘The Promising Star’ for significant contribution to scalable problem solving in Simplilearn
Consultant
Deloitte Digital
Hyderabad
2019.06 - 2020.10
- Responsible for digital transformation projects in Ecommerce, Retail, Financial Services, Healthcare Systems - delivered 4 projects in a span of 1 year
- Client Engagements include American brand of sports footwear and sports apparel, American Life Insurance and Investment Company; Canadian Specialty Mattress Retailer; American multinational bio-pharmaceutical company;
Public Relations Secretary
Student Council - Institute of Management Technology (MBA)
2017.06 - 2019.03
- Liaison between the student community and the college authorities and administration
- Member, core organizing committee for ‘Passion’ 2017 and 2018 – The flagship annual management & cultural festival of IMT Ghaziabad
Intern - Market Research Analyst
Anand Group India, Dana Incorporated
2018.04 - 2018.05
- Prepared forecast of Auto-mobile electric vehicle in the passenger segment in the next 10 years & generated market potential of relevant Spicer India products in the EV segment
Sales Engineer
VA Tech Wabag Limited
2014.07 - 2017.05
- Demonstrated entrepreneurial leadership and collaborated with cross-functional team members in achieving RFP preparation and Order Booking of USD 20 Million bid for Guheshwori Sewage Treatment Plant, Nepal, funded by Asian Development Bank.
- Analyzed project database, negotiated with multiple vendors for cost, and carried out contractual risk estimation for a USD 500 million project in Bahrain
Education
MBA - Marketing
Institute of Management Technology - Ghaziabad
New Delhi 2017.06 - 2019.03
Bachelor of Technology - Chemical Engineering
West Bengal University of Technology
Kolkata 2010.07 - 2014.06
Skills
Customer experience
Retail
Ecommerce
Pricing and Promotions
Software
Salesforce CRM
JIRA
Balsamiq
Miro
Interests
Markets, Football, Chess, Geopolitics
Timeline
Senior Product Manager
Lowe's Companies Inc
2024.06 - Current
Senior Product Manager
Jiomart (Reliance Retail)
2022.04 - 2024.06
Product Manager
Upgrad
2021.11 - 2022.03
Product Manager
Simplilearn Solutions
2020.10 - 2021.11
Consultant
Deloitte Digital
2019.06 - 2020.10
Intern - Market Research Analyst
Anand Group India, Dana Incorporated
2018.04 - 2018.05
Public Relations Secretary
Student Council - Institute of Management Technology (MBA)
2017.06 - 2019.03
MBA - Marketing
Institute of Management Technology - Ghaziabad
2017.06 - 2019.03
Sales Engineer
VA Tech Wabag Limited
2014.07 - 2017.05
Bachelor of Technology - Chemical Engineering
West Bengal University of Technology
2010.07 - 2014.06