Sinchana LJ
Bangalore
Summary
Dynamic Senior Catalog Specialist at Hewlett Packard Inc. with proven expertise in sales support and strategic planning. Adept at cross-functional collaboration and problem resolution, I have successfully enhanced customer satisfaction and team performance through effective communication and mentoring. Skilled in catalog management, I drive efficiency and innovation in processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Catalog Specialist
Hewlett Packard Inc.
Bangalore
11.2021 - Current
- E2E deal and catalog creation, maintenance and Sales support
- Supporting end to end order management, special pricing for Tier 1 accounts
- Ongoing account management and manage customer relationship
- Providing process trainings, working as a Subject matter expert (specialist)
- Team mentoring, co-ordination, guidance, manage the function deliverables
- Adequate experience in handling and creating process documentation which includes SOP and end user training documents
- Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Planned and executed new strategies to increase sales.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Developed ongoing programmes using good team communication and collaboration.
- Coordinated team meetings daily to delegate tasks, communicate priorities and discuss goals.
- Trained team members to full confidence and competency, uplifting department performance.
- Maintained up-to-date knowledge of current best practices, implementing improvements to meet industry standards.
General Accounting Ops Associate AP O2C
Accenture
Bangalore
01.2018 - 07.2020
- Working as an Accounts Receivable as Associate for Processing the invoice
- Processing Urgent Check requests, Online ATB Requests, Client deduction notice & Customer Invoice.
- Processed PO, Non-PO within given SLA time
- Preparing the Deduction Break Down worksheet with the help of inbuilt macros.
- Verifying the mathematical accuracy of the invoice with the help of above and breaking down the amount based on different deduction type.
- Searching Contract (client and customer agreement) to verify the allowable deduction and period.
- Split the amount based on different category of payment and request for payment.
- Attach the proof of performance, by generating, Sales analysis reports.
- Escalating back to client, for back up, if any of the above is missing from the system.
- Communicate indexing field about document details and descriptions errors
- Reporting team status on hourly basis, daily basis to the supervisors
- Taken Responsibility of hourly & EOD count and Consolidating the tracker
Education
Bachelor of Arts - Commerce
Scared Heart
Mangalore06-2017
Skills
- Sales support
- Team mentoring
- Cross-functional collaboration
- Problem resolution
- Strategic planning
- Effective communication
- Team leadership qualities
- E-commerce platform experience
- Proofreading
- Multitasking
- Teamwork
- Catalog management
Accomplishments
- Automated Deal Extension process - Saving 2400 hours hourly
- Live chat Enablement on Simple request
- Received 3 Spot Awards for handling critical customer
Interest
- PowerBi
- Finance and Accounting
- Techincal Support
Certification
- SAP
Timeline
Senior Catalog Specialist
Hewlett Packard Inc.
11.2021 - Current
General Accounting Ops Associate AP O2C
Accenture
01.2018 - 07.2020
Bachelor of Arts - Commerce
Scared Heart
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