Sindhu Bharathi Rajangam
Chennai
Summary
A highly motivated team player with excellent analytical and technical skills with an ability to ensure optimum output both qualitatively and quantitatively. A dedicated and highly energetic person. I foster a lively and professional work environment and value commitment to excellence, innovation, and understanding.
Overview
15
15
years of professional experience
Work History
Senior Engineer (E2)
GAVS Technologies
Chennai
03.2020 - Current
- Monitoring tickets through Service Now ticketing tool
- Creating and Managing Active Directory User Accounts and Security groups
- O365 Exchange Administration - Create Delete, Modify & Update user and functional mailboxes
- Providing support for issues in Mailbox, SharePoint accessing issues, MS Teams, OneDrive issues, Outlook issues and other O365 product based issues
- Performing Laptop and PC setup (Windows / MAC) with Security Compliance audit on user accounts, Windows patch update, Bitlocker Encryption, One Drive Sync
- Migration of email accounts from OnPrem to O365
- Hands-on experience in enabling and handling issues related with MFA
- Troubleshooting Windows/MAC System and its application related issues
- Software and OS Deployment to Windows PCs using Altiris tool
- Displayed Good People skill and maintained calm demeanor during every phone calls
- Provide management reporting on incident KPI metrics and incident management performance
- Worked on customer feedback as a part of continuous process improvement
- Ensured team works within defined control mechanisms for the running and maintenance of the services supported and following the ITIL process framework/Best practice
- Worked on quality metrics to improve customer service
- Track Errors and develop contingency plans
Senior Analyst
HCL Technologies
Chennai
10.2018 - 03.2020
- Company Overview: The Sempra companies are on a collective mission to build North America’s premier energy infrastructure company
- Provide hardware / software / network problem diagnostics / Resolution via Route problems to internal 2nd and 3rd level IT support staff
- User account Creation for Active Directory, Exchange Mailboxes, Distribution list
- Remote Desktop Connectivity applications like Bomgar, Live meeting, and windows native tools
- Support for laptops, desktops, and printers
- Active Directory, RSA console, IAM, Access manager and Mainframe tasks
- Technical Platform: Operating system: Windows 10
- Software & Tools: O365, Active Directory, Boomger, Service now ticketing tool
- The Sempra companies are on a collective mission to build North America’s premier energy infrastructure company
Senior Technical Support Engineer
Tech Mahindra
Chennai
08.2017 - 09.2018
- Company Overview: Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services
- ISP troubleshooting, WIFI related issues
- Ticketing tools: SIIAM, SIEBEL, NATAMA & PANDORA
- Troubleshooting for both internet related issues
- Raising complaints using escalation tool called SIIAM
- Remote session using LogMeIn
- Troubleshooting for Different Telstra Modems
- Technical Platform: Operating system: Windows 10
- Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services
Senior Technical Support Engineer
Concentrix
Chennai
03.2011 - 08.2011
- Company Overview: Symantec Endpoint Protection is a client-server solution that protects laptops, desktops, Windows and Mac computers and servers in your network against malware
- Symantec end point protection application troubleshooting
- Virus and malware removal
- Symantec Endpoint Protection is a client-server solution that protects laptops, desktops, Windows and Mac computers and servers in your network against malware
- Technical Platform: Operating system: Windows 10
- Tools: SEPM
- Symantec Endpoint Protection is a client-server solution that protects laptops, desktops, Windows and Mac computers and servers in your network against malware
Technical Support Executive
Sutherland Global Services
Chennai
02.2010 - 03.2011
- Company Overview: Dell is an American company that develops, sells, repairs, and supports computers and related products and services, and is owned by its parent company of Dell Technologies
- Resolving all Operating System related issues
- Installation of Operating System and configuring security system
- Virus removal and system slow performance issues
- Taking control of the customers’ computers to resolve certain issues using Dell Connect
- Printer Installations
- Troubleshooting the Network connections in the systems
- Dell is an American company that develops, sells, repairs, and supports computers and related products and services, and is owned by its parent company of Dell Technologies
Education
Master of Engineering - Applied Electronics
Jayam College of Engineering
Dharmapuri01.2013
Skills
- Good in Team handling and people management skills
- Strong in user handing and Problem-Solving Skills
- Training the engineers in IT helpdesk issues, SD Policies, and Procedures
- Incident Management
- Global Access Management
- IT Service Management
Disclaimer
I, Sindhu Bharathi R hereby declare that all details and information furnished above are true to my knowledge.
Awards
- Quarterly Best Performer, GAVS, 2021
- Edelman Excellence Award, GAVS, 2022/2023/2024
- Best CSAT Scorer, HCL, 2019
- Best performer, Sutherland, 2011
Timeline
Senior Engineer (E2)
GAVS Technologies
03.2020 - Current
Senior Analyst
HCL Technologies
10.2018 - 03.2020
Senior Technical Support Engineer
Tech Mahindra
08.2017 - 09.2018
Senior Technical Support Engineer
Concentrix
03.2011 - 08.2011
Technical Support Executive
Sutherland Global Services
02.2010 - 03.2011
Master of Engineering - Applied Electronics
Jayam College of Engineering
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