Sindhuja Singampally

Acquired comprehensive knowledge of the Azure ecosystem, its services, and deployment strategies.
Explored SQL Server integration within Azure VM and Azure SQL Managed Instance.
Utilized Azure Resource Manager for efficient resource management.
Navigated the Azure Portal to streamline operations.
Executed tasks using Azure CLI for enhanced control and flexibility.
Leveraged PowerShell scripts to automate routine processes.

• Walking customers through the process of installing software on their computers and launching those programs for the first time
• Helping troubleshoot software problems and provide actionable tips to resolve the issue
• Sending technical documentation to customers and end-users
• Windows login troubleshooting password resets and application support
• Citric and VMware login and slowness troubleshooting.
• Active Directory entitlements request submission
• RSA requesting, activation, reset and troubleshooting VPN issues.
• Multi Factor Authenticator installation, troubleshoot and reset from Azure portal
• Exchange online migration issues, shared Calendar and mailboxes troubleshooting, Office 365 Onedrive, Onenote, excel and document support
• App data reset for Teams, Skype and Outlook, Microsoft office repair.
• Corporate and BYOD mobile device applications Teams and Outlook issues support.
• Troubleshoot Outlook login and other functionality issues
• Troubleshoot Teams audio issues and meeting issues.
• ITSD ticketing for calls
• Referring difficult cases to support technicians
• Working in level-1.5 tickets for microsoft applications (Outlook/Teams/Mobility) issues with the proper resolution
• Software Proficiency: Service now, RSA, Azure portal, VMware

• Attending inbound calls for Technical and General queries
• Handling billing issue
• Making follow up calls and closing any open cases

• Handling inbound and outbound calls
• Ask for the customer needs and preferences and provide services and solutions whenever required
• Making follow ups
• Generating revenue by achieving given targets
• Counseling about the product to the direct walk in's
• Mentoring the new joined team members, about the product, sales pitching and prospect generation
• Payments handlings Credit, debit & other transactions, and generating invoice

• Lead Generation
• Calling to the clients and scheduling visits of houses
• Coordinating with the Area Managers and making follow up with the visitors to convert the lead to prospective sale