Sindhuja Singampally

• Experienced in using the DFM tool to track and manage customer service requests related to technical issues, ensuring efficient issue resolution and service delivery.
• Skilled in supporting the Microsoft Azure ecosystem, including troubleshooting SQL Server integration within Azure Virtual Machines and Azure SQL Managed Instance.
• Proficient in assisting customers with Microsoft 365 applications, Active Directory management, and identity-related services.
• Strong expertise in incident management and enterprise infrastructure troubleshooting.
• Proven ability to deliver reliable technical solutions in fast-paced environments.

• Guided customers through software installation and first-time application setup, ensuring proper configuration and usability.
• Troubleshoot enterprise application issues, login failures, and system performance problems to maintain uninterrupted user access.
• Resolved Windows login issues, password resets, and account access problems, and managed Active Directory requests including user entitlements, access permissions, account unlocks, and password resets. Diagnosed and resolved Citrix and VMware login issues and performance slowness.
• Handled RSA authentication requests, including activation, reset, and VPN connectivity troubleshooting. Installed and configured Multi-Factor Authentication (MFA) and performed troubleshooting through the Azure Portal.
• Provided support for Microsoft 365 applications including Outlook, Microsoft Teams, OneDrive, OneNote, and Excel Resolved Exchange Online issues, including shared mailboxes and shared calendar access.
• Troubleshoot Outlook login issues, profile corruption, and mailbox synchronization problems, created new Outlook profiles, and used Safe Mode troubleshooting when required.
• Performed application data resets for Teams, Skype, and Outlook, and conducted Microsoft Office repairs. Supported corporate and BYOD mobile devices, assisting with Intune mobile application support, device enrollment through the MDM portal, and troubleshooting device management issues.
• Diagnosed Microsoft Teams issues including login errors, audio/video problems, meeting connectivity, and collaboration features such as chat, channels, and file sharing.
• Provided technical documentation to end users and guidance for issue resolution.
• Managed incidents through IT Service Desk (ITSD) ticketing systems. Escalated complex issues to Level 2/Level 3 support teams for further resolution.

• Handled inbound calls for technical and general customer queries, ensuring timely resolution and customer satisfaction.
• Provided troubleshooting support for software, system, and network-related issues.
• Resolved Microsoft Outlook issues, including inbound and outbound email problems.
• Configured and troubleshot IMAP, POP, and SMTP email settings, and resolved sender and receiver delivery issues.
• Assisted users with Microsoft Teams login, meeting, and collaboration issues.
• Managed incidents and service requests using the ServiceNow ticketing tool.
• Handled billing-related concerns and performed follow-up calls to close open cases.
• Troubleshoot network-related issues, including VPN connectivity and PSTN-related call issues.

• Handling inbound and outbound calls
• Ask for the customer needs and preferences and provide services and solutions whenever required
• Making follow ups
• Generating revenue by achieving given targets
• Counseling about the product to the direct walk in's
• Mentoring the new joined team members, about the product, sales pitching and prospect generation
• Payments handlings Credit, debit & other transactions, and generating invoice

• Lead Generation
• Calling to the clients and scheduling visits of houses
• Coordinating with the Area Managers and making follow up with the visitors to convert the lead to prospective sale