SINDHU K M

• Reduced support ticket volume through proactive identification of common issues and creation of relevant documentation for users and team members.
• Enhanced end-user experience by troubleshooting and resolving complex application issues in a timely manner.
• Developed custom scripts to automate routine tasks, reducing time spent on manual processes while improving overall efficiency.
• Assisted customers with data migration projects ensuring seamless transition between systems with minimal disruption to daily operations.
• Streamlined processes for efficient incident management, resulting in reduced downtime and improved customer satisfaction.
• Coordinated root cause analysis exercises following major incidents resulting in the implementation of preventive measures that decreased future occurrences.
• Established strong working relationships with vendors enabling swift collaboration during critical situations that required external assistance.
• Championed the adoption of ITIL best practices within the support team, driving consistency in processes and improved service delivery.
• Maintained up-to-date knowledge of industry trends and emerging technologies, applying this expertise to drive continuous improvement in the support process.
• Collaborated with cross-functional teams to develop, test, and deploy new features and improvements to existing applications.
• Managed high-priority incidents with effective communication between stakeholders to minimize impact on business operations.
• Mentored junior support engineers to improve their technical skills and problem-solving abilities, fostering a strong support team environment.
• Optimized database queries leading to faster response times within the supported applications.
• Created detailed technical documentation which facilitated quicker resolution of reported issues by fellow team members.
• Increased system stability by monitoring application performance metrics and addressing potential issues before they impacted end users.
• Ensured optimal application functionality by coordinating with software development teams on bug fixes, patches, updates, and releases.
• Led training sessions for colleagues on new application features ensuring a well-informed support team equipped to handle diverse user inquiries.
• Analyzed and developed technical solutions to meet business requirements.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

Recognition : Received an honor of THE GAME CHANGER for my dedicated long service

• Developing Fast Reports for Print Formats like Invoice, Pay slips, etc.
• Identification and implementing business rules (Joins, Group by, having constraints, Triggers etc.) and views.
• Involved in Development of Modules like Sales, Purchase, Production, Inventory and Payroll, Finance Module
• Exporting and Importing the Dumps .
• Proficient and experienced in SQL, Fast Report software development, Design and implementation.
• Possess excellent communication and inter personal skills, agreeable personality, positive attitude and perseverance to undertake challenging jobs.