Sneha Patil
Nashik
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Confident Customer Service Executive experienced in working in busy environments. Pursuing a customer-centric role to expand relationships and draw in new business through excellent interaction, problem resolution and efficient research.
Personable and solution-focused professional with robust understanding of customer needs and effective communication skills. Possesses knowledge of customer relationship management and proficiency in handling customer inquiries and resolving issues efficiently. Committed to delivering exceptional service and fostering customer satisfaction to drive business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Service Executive
SpiceJet Airlines
07.2023 - 10.2024
- Took over the additional responsibility as a HR of Shirdi Station
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Served as a liaison between the Customer Service team and other departments, fostering collaboration and open communication to best serve our customers.
- Promoted a positive work environment by consistently demonstrating leadership skills, empathy, and professionalism towards both customers and colleagues.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Customer Service Executive
SpiceJet Airlines
07.2019 - 07.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Additional responsibility took over as HR of Nashik Station from July 2022 to June 2023,
Front Desk Receptionist
Hotel Sahara Star
12.2018 - 06.2019
- Joined In Hotel Sahara Star As Guest Relation Executive On Dec2018
- Promoted to Front Desk Receptionist On Mar2019
Education
M.Com -
Pune University
01.2022
B.Com - undefined
Pune University
01.2019
H.S.C. - undefined
K.T.H.M College
01.2016
S.S.C. - undefined
Maratha Highschool Nashik
01.2014
Skills
- Hr Skills:- Composing Monthly Roster for Staff of station Preparation of attendance of staff
- Customer service
- Calm under pressure, Active listening
- Decision-making
- Teamwork skills
- Customer relations
- Self motivation
- Product knowledge
- Professionalism
LANGUAGES
Hindi
Advanced (C1)
English
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Certification
- LCC Certified
- Dangerous Goods Training Category - 10 conducted by DGCA, Valid till : April 2025
- Load & Trim Certified for Q-400, Boeing 737-800, 900, 700, 900 ER, 800MAX. Valid till: April 2025
- Basic Airport Handling
- Completed Training in Navitaire, Skyspeed and Gonow.
Hobbies
- Travelling
- Reading Books
Timeline
Senior Customer Service Executive
SpiceJet Airlines
07.2023 - 10.2024
Customer Service Executive
SpiceJet Airlines
07.2019 - 07.2023
Front Desk Receptionist
Hotel Sahara Star
12.2018 - 06.2019
B.Com - undefined
Pune University
H.S.C. - undefined
K.T.H.M College
S.S.C. - undefined
Maratha Highschool Nashik
- LCC Certified
- Dangerous Goods Training Category - 10 conducted by DGCA, Valid till : April 2025
- Load & Trim Certified for Q-400, Boeing 737-800, 900, 700, 900 ER, 800MAX. Valid till: April 2025
- Basic Airport Handling
- Completed Training in Navitaire, Skyspeed and Gonow.
M.Com -
Pune University
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