Sitanshu Kumar
New Delhi
Summary
Results-driven professional with over 8 years of Industrial Experience in IT domains, including Service Desk, Cyber Security, and Technical Support. Expertise in research methodologies and course content development, complemented by a passion for teaching and mentoring. Prepared to leverage technical skills and academic knowledge in an Assistant Professor role, fostering academic excellence and student growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Analyst
NTT Data Information Processing Services
03.2019 - Current
- Streamlined user account management, enhancing UAA processes for efficiency.
- Facilitated onboarding, offboarding, and transfer requests for smooth transitions.
- Administered O365 licenses and Azure Entra ID for user access management.
- Configured shared folders, assigned permissions, and resolved security issues effectively.
- Actively managed Active Directory services, troubleshooting related issues swiftly.
- Utilized ServiceNow tool to enhance incident handling and reporting efficiency.
Support Engineer
Xavient Digital
08.2018 - 03.2019
- Resolved critical production issues during server shutdowns for major clients.
- Collaborated with teams like SOC, NOC, and DB for server restoration.
- Utilized Putty on Unix platform for efficient server management and troubleshooting.
- Managed incident and request processes to ensure streamlined service delivery.
Service Desk Analyst
Accenture
06.2017 - 08.2018
- Ensured timely resolution of hardware and software issues for end-users.
- Enhanced service delivery processes through collaboration with cross-functional teams.
- Identified trends in service desk metrics, implementing proactive issue resolution measures.
- Trained junior analysts on troubleshooting and customer service best practices.
- Improved user satisfaction by streamlining technical support procedures.
Education
Master of Computer Applications - Computer Applications
Lingayas University
Faridabad, India10-2017
Bachelor of Computer Applications - Computer Applications Development
Lingayas University
Faridabad, India09-2015
Skills
- Incident Management
- Request Management
- Active Directory
- IAM / UAA
- Imparting Training Stuffs
- Mentoring Younger Talents
- Classroom Management
- Working in Team Management
- Reporting Work
- Researching Methodologies
Accomplishments
- Received Gold Medal Position for securing first position in Graduation(BCA).
- Participation in Inter College Cultural Fest as a Member during Graduation.
- Performer of the Year Award for the year-2021 and 2022.
- Quarterly Performer of the Year for the year 2025.
Certification
ITIL 4 Foundation.
Security Administration.
Timeline
Senior Analyst
NTT Data Information Processing Services
03.2019 - Current
Support Engineer
Xavient Digital
08.2018 - 03.2019
Service Desk Analyst
Accenture
06.2017 - 08.2018
Master of Computer Applications - Computer Applications
Lingayas University
Bachelor of Computer Applications - Computer Applications Development
Lingayas University