Siva E
IT Administrator
Chennai,Tamilnadu
Summary
IT Infrastructure Lead with expertise in Infrastructure support team management and 10 years of extensive experience in Windows Systems, Storage administration, ERP Administration, Implementation and troubleshooting of mission critical IT systems assignments. Deploy and upgrade systems, including hardware, software, networks, databases, servers, and peripheral equipment.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
IT Associate
Interplex Electronics India Limited
03.2021 - 04.2021
- IT Infrastructures and Compliance Executions
- Managing the entire IT Infrastructure & operations and compliance executions
- Administration of 100+ workstations
- Maintain security policies for the networked environment while allowing users to access all data and software remotely
- Experience in installation, configuration, backup, recovery, maintenance, and support of Several Servers
- Office 365 installation and configuration management
- Symantec Endpoint Protection antivirus installation and configure security policy
- Manage all issues through the company ZOHO service management Ticketing tool
- Create and ensure that all work instruction and process documentation is maintained and kept up to date
- Escalate operational and environmental issues the Team Manager
- Monitoring, executing, and troubleshooting of system back-ups and recovery
- Monitoring and troubleshooting business critical applications
- Responsibility for and execution of batch scheduling through to completion
- Ensure security through access controls, backups, and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
- Requirements.
IT Associate
Strides Pharma Science Limited
02.2020 - 03.2021
- IT Infrastructures and Compliance Executions
- Managing the entire IT Infrastructure & operations and compliance executions
- Administration of 100+ workstations
- Experience in All standalone, networked, and non-networked lab applications and HMI based equipment’s
- Periodic review with Laboratory application-based instruments on the SOP and prepare roll matrix and privilege matrix
- Having experience in Deviation, CAPA and RCI and complete the task in 90%-time adherence
- Maintain security policies for the networked environment while allowing users to access all data and software remotely
- Experience in installation, configuration, backup, maintenance, and support of Several Servers
- Office 365 installation and configuration management
- Trend micro antivirus installation and configure security policy
- Preparation of Standard Operating Procedure and protocols for Systems
- Validation of computer systems and application used for GXP operations with Val- genies e-Validation application
- Retirement and preventive maintenance of Laboratory computer application & systems
- System administrator for the GMP systems (User management, Audit trail maintenance, Logical Security management etc.,)
Sr.IT Administrator
InterMed Pharmaceuticals Pvt Ltd
06.2015 - 01.2020
- Roles and Responsibilities: IT Infrastructure and Development executions
- Spearheading the IT department functions, across 8 locations in managing and supporting the entire IT Infrastructure & ERP Operations
- Design, install and configuring servers, network devices and firewalls
- Developed and Implemented standards, processes & procedures, and documentation of entire IT Infrastructure & Operations
- Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment
- Evaluates the need for and effectiveness of technologies, in line with business goals
- Managing the entire IT Infrastructure & operations consisting of 100 workstations, with backup devices
- Conceptualized and implemented security initiatives such as: very effective, centralized Antivirus Endpoint security solution, up-gradation of Firewall, VPN
- Recognized for re-designing the entire Network from unstructured to structured network
- Introduced open-source IT support ticketing system across the locations
- Introduced Cisco Videoconferencing system support across the locations.
Sr. Executive
Orisenc Technologies Pvt. Ltd
08.2012 - 05.2015
- Technical / IT Support
- As an IT Support Engineer responsible for managing the internal IT Infrastructure & day to day IT related issues
- Installing and maintaining Windows 2003 server with Active Directory user creating Group Polices
- Designs, administrates, and supports systems, networks, and application infrastructure
- Generating reports and presenting the same top management about the IT services availability,
- Maintenance & management of the Critical Windows based Server Environment
- Maintaining up to date Antivirus EPS levels on all machines company wide
- Providing maintenance support and break-fix solutions
- Troubleshooting technical problems and implementing solutions
- Designate and train a back-up person and develop procedures to perform IT duties
- Responsible for the fast and accurate troubleshooting of reported faults
- Managing and monitoring of scheduled backups
- Responsible for asset management, network & desktop support operations
- Procurement of IT hardware, software, and maintenance products & services
- Developing & maintaining the company IT systems, software, and databases
- Having an excellent time management, confidentiality & communication skills
- Responsible for the recruitment and training of new staff.
Skills
Windows server 2003/2008/2012/2016 installation, configuration, and administration SkillBasic Knowledge in MAC & Linux platforms
Office 365 Admin Console
Install and Configuring ERP software and administrations ie, SAP and third-party ERP’sBackup and Restore management (NAS / SAN, COMMVAULT)Administration of Cisco, Cyberoam & FortiGate Firewall configuresTicket / Incident Tool– ITSM, ITIL, JIRA, Employee Net Monitor, and solar windsEducation
Master of Computer Applications -
01.2009 - 01.2012
Bachelor of Computer Applications - undefined
01.2006 - 01.2009
Timeline
IT Associate - Interplex Electronics India Limited
03.2021 - 04.2021
IT Associate - Strides Pharma Science Limited
02.2020 - 03.2021
Sr.IT Administrator - InterMed Pharmaceuticals Pvt Ltd
06.2015 - 01.2020
Sr. Executive - Orisenc Technologies Pvt. Ltd
08.2012 - 05.2015
KCG College of Technology - Master of Computer Applications,
01.2009 - 01.2012
Jawahar Science College - Bachelor of Computer Applications,
01.2006 - 01.2009
Additional Information
- Oversee all aspects of IT operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance.
- Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management.
- Responsible for all infrastructure components including but not limited to servers, storage, databases, and networks.
- Creates tactical plans for management of the infrastructure and contributes to IT strategic planning.
- Defines and implements security best practices for maintaining availability, integrity, and confidentiality of the data stored and accessed on the network.
- Provide 3rd level support to tickets/requests in accordance to SLA/OLA timeframes.
- Leads team responsible for management and administration of the infrastructure. Able to be hands-on to help team with day-to-day priority.
- Proficiency in handling complex IT-related projects: from writing a proposal, initiating, & planning projects, to executing, monitoring/controlling projects, until and including project closure.
- Executing assigned IT projects defined in the IT infrastructure project pipeline.
- Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.
- Maintaining a high standard of customer satisfaction while following organization policies and procedures.