Sivabalan Swaminathan
IT Analyst
Thanjavur
Summary
Experienced Technical Specialist with a proven track record in Networking Engineering. Skilled in Cisco Networking, Computer Networking, and Customer Service. Adept at collaborating with cross-functional teams and delivering high-quality solutions. Demonstrated success as a Junior Network Engineer at leading technology firms. Committed to leveraging my expertise to drive innovation and exceed organizational goals.
Overview
8
8
years of professional experience
2
2
Languages
Work History
IT Analyst 2
Tata Consulting Services
09.2024 - Current
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
Technical Specialist
HCL Technologies
11.2023 - 08.2024
- As a Technical Specialist at HCL Technologies, I am responsible for providing technical expertise and support in the development and implementation of networking solutions. My role involves collaborating with cross-functional teams to analyze user needs and ensure the successful deployment of networking infrastructure. Additionally, I play a key role in troubleshooting and resolving complex network issues to maintain optimal system performance. Tools used
Junior software Engineer
Wissen infotech
05.2021 - 03.2023
- During my tenure as a Junior Software Engineer at Wissen Infotech, I gained valuable experience in project management. I was involved in testing applications, collaborating with team members to analyze user requirements and design network. This role allowed me to develop strong problem-solving and communication skills through hands-on experience in the networking development lifecycle.
Junior Network Engineer
Movate Technologies Pvt Ltd
09.2019 - 04.2021
- As a Junior Network Engineer at Movate Technologies Pvt Ltd, I was responsible for assisting in the design and implementation of computer networks. My role involved providing support for network infrastructure, troubleshooting network issues, and assisting in the maintenance of network systems. Additionally, I gained hands-on experience in configuring and optimizing network devices to ensure seamless connectivity and optimal performance.
Service desk Analyst
Wipro Technologies
03.2018 - 09.2019
- As a service desk analyst providing technical support and ensuring that IT services run smoothly within an organization. This role involves interacting with end-users to resolve IT issues, manage service requests, and maintain high levels of customer satisfaction.Act as the first point of contact for users experiencing IT issues or requesting services.
- Log and categorize incidents and service requests in a ticketing system.Troubleshoot and resolve issues, or escalate them to more specialized support teams if necessary.Assist with a range of technical issues, including hardware and software problems, network connectivity issues, and password resets.Provide support for various applications and systems, ensuring users can perform their tasks effectively.
Education
Bachelor of Engineering -
Velammal Engineering College
Madurai, India06.2017
Skills
Windows 10,11
Timeline
IT Analyst 2
Tata Consulting Services
09.2024 - Current
Technical Specialist
HCL Technologies
11.2023 - 08.2024
Junior software Engineer
Wissen infotech
05.2021 - 03.2023
Junior Network Engineer
Movate Technologies Pvt Ltd
09.2019 - 04.2021
Service desk Analyst
Wipro Technologies
03.2018 - 09.2019
Bachelor of Engineering -
Velammal Engineering College