Summary
Overview
Work History
Education
Skills
Accomplishments
Education Summary
Disclaimer
Timeline
SeniorSoftwareEngineer

SIVAKAMASUNDARI S

Senior Software Engineer
Chennai

Summary

To gain employment in an organization where my Knowledge and Experience, especially in the area of CRM, SFDC and Production support can be used effectively.

A result-oriented professional with 7 years of experience in production application support and Customer Relationship Management (CRM) in Pharma domain. Certified Veeva Administrator. Leading a team of five to ensure smooth delivery of services and coordinating deliverables with the onsite team. Handling two projects (Genesys CRM and Veeva CRM) Interacting with clients from different regions to gather requirements and resolve the tickets within SLA period. Value creation SPOC for MERCK EMEA region.

Overview

7
7
years of professional experience
2009
2009
years of post-secondary education
2
2
Languages

Work History

Veeva CRM Administrator

HCL Technologies Ltd.
02.2016 - 03.2017
  • We provide the Veeva CRM support and make sure the service was not interrupted at any cause
  • We provide administration support, data loads, and application configuration changes
  • Used to perform Data loading through Apex data loader
  • To deploy the changes in the application and its working environment, to resolve the incidents triggered
  • Client: MERCK Sharp & Dohme
  • Involved in Genesys Application support which is a sales force automation tool for pharma domain till Feb 2016
  • Involved in Veeva CRM application which is a SFDC tool developed for pharma domain till Mar 2017

Support Lead

Merck & Co. Inc
08.2010 - 02.2016
  • Company Overview: Merck is a global research-driven pharmaceutical company dedicated to putting patients first
  • Assign the tasks to the team members based on their bandwidth and to follow up till the closure
  • Provide technical support to the team on application and resolve issues within the SLA
  • Administrate all implementation issues and generate short-term resolution, as well as long term preventive measures
  • Prepare management report to review same for precision and totality of contents
  • Supervise everyday requests for matters related to growth, resources and resolve issues related to production
  • Develop and update all documents pertaining to new joiners training and assist them in handling tickets and application tools
  • Coordinate with clients and other business users and provide technical assistance to resolve tickets
  • Handling the Change management activities and coordinating with client till implementation
  • Contributed to the value-added services to the customer in providing Pro-Active steps for process improvement
  • Merck is a global research-driven pharmaceutical company dedicated to putting patients first

Education

B.E. - E.C.E.

S.N.S. College of Technology

ACTS course - SQL SERVER, XML, JAVA, SERVLET, JSP, .NET

Aptech Computer Education Center

Skills

Windows

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Accomplishments

  • Received an Ideologist and Innovation award for reducing the internal team and client effort enormously.
  • Received the Live Wire (Excellent performance) award three times during my tenure at HCL.

Education Summary

  • B.E. (E.C.E.), S.N.S. College of Technology, Coimbatore, 2009, 76%
  • ACTS course (SQL SERVER, XML, JAVA, SERVLET, JSP, .NET), Aptech Computer Education Center, 2010
  • VEEVA administrator certification, 2016
  • Oracle certified professional, Java SE 6 Programmer, 2011

Disclaimer

I hereby declare that all the details furnished above are true to the best of my knowledge.

Timeline

Veeva CRM Administrator

HCL Technologies Ltd.
02.2016 - 03.2017

Support Lead

Merck & Co. Inc
08.2010 - 02.2016

ACTS course - SQL SERVER, XML, JAVA, SERVLET, JSP, .NET

Aptech Computer Education Center

B.E. - E.C.E.

S.N.S. College of Technology

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