Sivakumar AM
Chennai,Tamil Nadu
Summary
IT Manager / Senior Network & Security Professional with over 20 + years of experience in IT Infrastructure, Network & Security, Project Management, Retail Rollouts, and IT Operations across healthcare, education, pharma, and enterprise environments. Proven expertise in managing large-scale campus and hospital IT infrastructure, leading cross-functional teams, and delivering secure, high-availability network solutions. Strong background in vendor management, budgeting, and end-to-end IT project execution.
Overview
28
28
years of professional experience
Work History
IT-Manager
Chettinad Academic OF Research and Education
03.2025 - Current
- Lead overall IT operations, budgeting and project management for the institution, including planning, procurement, vendor coordination, contract management, and complete IT project implementation.
- Manage and support the IT infrastructure for all academic divisions such as Physiotherapy, Allied Health Sciences, Engineering College and Bachelor of Pharmacy, ensuring seamless technology operations across the campus.
- Support and maintain the entire hospital IT infrastructure, including network operations, server management, clinical applications, and 24/7 IT support for clinical and administrative departments.
- Maintain and manage the LAN/WAN infrastructure, covering core switching, routing, wireless networks, cybersecurity implementations.
- Lead and mentor the IT team, ensuring effective ticket management, preventive maintenance, documentation, and adherence to institutional IT service standards.
- Administer and support CCTV surveillance systems, Access Control Systems, Biometric Attendance, IP Voice/Telephony, and other critical infrastructure technologies across both campus and hospital environments.
- Coordinate with internal stakeholders and external vendors to ensure timely delivery, SLA compliance, and successful execution of IT initiatives and upgrades.
Freelance Consultant
Orchid Pharma Ltd
05.2022 - 12.2023
- Responsible for Entire network Operations across orchid.
- Responsibility to roll out all the network & Security related projects.
- Responsible for Paloalto firewall management and operations.
- Implement the Global Protect VPN, IPsec VPNs and SSL VPNs through IKE and PKI on Palo Alto firewalls for site-to-site VPN Connectivity.
- Perform device upgrades, configuration changes, tuning, analysis, and troubleshooting on the following security platforms: Paloalto, Checkpoint.
- Configuring rules and maintaining checkpoint, Palo Alto Firewalls & Analysis of firewall logs using various tools.
- Performing packet captures using TCPDUMP, fwmonitor, Wireshark and other network monitoring tools.
- Palo Alto design and installation (Application and URL filtering, Threat Prevention, Data Filtering). Configured and maintained IPSEC and SSL VPN's on Palo Alto Firewalls.
- Providing technical support and guidance to team members and maintaining healthy relationship with colleagues and sharing the best practice to achieving goals.
- Install, support and maintain Routers, switches, Wi-Fi controllers, and firewalls.
- Configured VLANs with 802.1q tagging, trunk groups, ether channels and spanning tree protocols.
- Performed Cisco IOS configurations on Cisco routers and Cisco switches.
- Responsibility to improve network with latest technology.
- Provide network and host based security, incident response, firewall and VPN management and administration.
- Implement the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction.
- Assist in the development of guidelines and procedures for administration and security best practices.
- Provide network documentation.
- Experience working in Data Centers managing cabling infrastructure (copper and fiber) and power provision.
- Perform regular security monitoring to identify any possible intrusions.
- Monitor network usage, anticipate problems and suggest solutions.
- Backup of Firewall, Routers and Switches.
Senior Technical Lead - Network Support
BVR people consulting Pvt Ltd
06.2021 - 04.2022
Senior Consultant
Andromedae Infoservices Pvt Limited
04.2020 - 05.2021
Senior Consultant
Yash Technologies Pvt Limited
Chennai
01.2014 - 03.2020
Team lead and Site coordinator
Spectra Soft Technologies Limited
Chennai
01.2011 - 01.2014
- Leading a 15 Member (HCL & Wipro Engineers) team for supporting all the IT Infrastructure for Orchid Chemicals and Pharmaceuticals in their factory setup.
- Worked with layer2 switching, VLANs trunking technologies and spanning tree protocols.
- Worked on Cisco switches and routers including physical cabling, IP addressing and Wide Area Network configurations.
- Performed troubleshooting in TCP/IP related problems and connectivity issues.
- Performed troubleshooting and resolved Layer2 and Layer3 issues.
- Established the network specifications by conferring with users through analyzing work flow, access information, designing router administration, interface configuration and routing protocols.
- Created network diagrams and documentation for design using documentation tools like MS VISIO.
- Maintained network performance by network monitoring analysis, performance tuning and escalating support to the vendors.
- To arrange and conduct internal reviews on operational issues/Shift issues/coordination issues and submit the report to the site manager Providing monthly reports to HO.
- Maintaining all the IT equipment’s keeping up the SLA levels Intact.
- Following up with vendors for support related issues.
- Having regular meeting with the support vendors.
- Managing and maintain the IT Assets.
Service Delivery engineer – (L2 Support – Tamilnadu Region) - IT Infrastructure
Omnitech Info solutions Limited
Mumbai
03.2010 - 01.2011
- Responsible for maintaining and managing infrastructure service delivery for Reliance retail limited DCs, CCs, Small / Large Format (Super / Hyper Marts, Township centers, Store outlets) & Regional / Cluster Offices through vendors of Omnitech info solutions.
- Managing and handling engineers of Omnitech vendors. For each of the Retail retails complaint, day-to-day maintenance of IT and SLP Equipment’s.
- Providing L2 technical support to all engineers reporting.
- To attend and complete the escalated calls of vendors.
- Compiling and sending reports of all calls on daily basis to HO for onward submission.
Executive - IT Infrastructure
Reliance Info solutions Limited
Chennai
12.2006 - 03.2010
- Responsible for infrastructure service delivery for RRL’s DCs, CCs, Small / Large Format (Super / Hyper Marts, Township centers, Store outlets) & Regional / Cluster Offices.
- Site Survey, Planning, Installation, Commissioning & Implementation of Service delivery activities for each of the Retail formats / projects.
- Complete Infrastructure Design & Setup for RRL’s DCs, CCs, Small / Large Format (Super / Hyper Marts, Township centers, Store outlets) & Regional / Cluster Offices.
- Proficient in Project Management, Vendor / People / Operations Management.
- Configuring Routers and Switches.
- Cabling Structure and Configuring whole Setup of State DC.
- Router Maintenance and Switch level 1 and Level 2 Support.
- Implementation of Multiple Leased line VSAT& Tulip wireless links for the Sites.
- Configured Access Points Cisco1131AG and Cisco1242AG.
- Configuring Wireless Hand Held Terminal.
- Telecom connectivity includes Leased circuit, coordinating with AIRTEL, BSNL ISP’s.
- Identifying LAN and WAN faults and getting them resolved. Coordinating with respective vendors for any vendor related issues/problems.
- Remote support using Telnet and VNC, ILO, Dameware.
- Ghost Image Creation & Deployment for cloning the PC’s.
- Achieving the Targets to complete the projects.
- Installation and Troubleshooting SAP Gui.
- To ensure sites Network uptime & User Uptime of 99% for LAN, WAN.
- HP ProLiant Servers installation and Support maintenance.
- Data Backup and recovery in Clients and Servers.
- Installation & Troubleshooting of Network Printers.
- Tracking & Maintaining the Assets details for projects.
- Maintain the SLP Equipment’s and Resolved the day to day issues.
- (RIL Group)
- Achievement & Innovation: Distribution Center Rollout (Chennai & ROTN): Implementation of DCs IT Infrastructure including Network, Servers, PCs, Network Printers, Wireless Network Devices, Handheld Terminals etc. as per the Design principle provided by NHQ.
- Distribution Center Support: Focused on support to achieve 100 % uptime on DC infrastructure including Hardware, Network by working in shifts without any time boundaries and by effective coordination with NHQ and vendor support.
- Store Rollout & Support (Chennai & ROTN): Implementation of Stores IT Infrastructure including Network, Servers, PCs, Network Printers, Wireless Network Devices, Handheld Terminals etc. as per the Design principle provided by NHQ.
- Wireless Security Implementation: Implemented Security for the Access points so that only authorized handheld terminals gain access to the Network. This was achieved using the WEP (Wireless Encryption) keys and was implemented across all the Stores.
Network Engineer
Sai system solutions
Chennai
03.2003 - 11.2006
- Worked as Network engineer in the field of Network & Desktop, responsible for implementation and maintenance of Network and Security infrastructure and Assembling, Troubleshooting, Servicing, Hardware and S/w Installations.
- Administrating and Troubleshooting of Network Printers.
- Installation and Configuring Windows Servers and Clients.
- Installation and Configuration of Proxy Servers.
- Installation and Configuration of Network Printers.
- Administrating and Troubleshooting Windows Servers and Clients.
- Maintaining the inter office network connectivity.
- Maintaining 50 Systems with Windows 2000, XP professional and 98.
- Assembling, Troubleshooting, Servicing S/w Installations.
- Networking, Maintenance.
- Infrastructure planning and troubleshooting in multi-platform environment.
Customer Support Engineer
Computers World
Chennai
05.1998 - 02.2002
- Worked as Customer Support Engineer in the field of Network & Desktop, and Assembling, Troubleshooting, Servicing, Hardware and S/w Installations.
- Solving External Client’s problems through telephony or onsite.
- Administrating and Troubleshooting of Network Printers.
- Administrating and Troubleshooting Windows Servers and Clients.
- Maintaining the inter office network connectivity.
- Assembling, Troubleshooting, Servicing, S/w Installations.
- Networking, Maintenance.
- Solving External Client’s problems through telephony or onsite.
- Ensuring highest customer satisfaction.
Education
Bachelor Degree - ELECTRONICS AND INSTRUMENTATION ENGG.
Anna University (MIT Campus)
Diploma in computer Technology (DCT) - undefined
Dept of Technical Education, Tamilnadu (Bharath polytechnic)
M.Net - Master of networking
SISI, IEC Chennai
Skills
- Cisco 2960
- Cisco 3550
- Cisco 3560
- Cisco 3750
- Cisco 3750X
- Cisco 3850
- Cisco 4500
- Cisco 6500
- VLAN
- Inter VLAN Routing
- VTP
- STP
- RSTP
- MSTP
- Port Security
- Ether-Channel
- HSRP
- Cisco 1900
- Cisco 2811
- Cisco 2821
- Cisco 3845
- OSPF
- RIP
- Policing and Shaping
- Policy-based routing
- Paloalto
- Checkpoint
- Fortigate
- Forcepoint NGFW
- Kemp
- Layer 4 Load Balancing
- Layer 7 Load Balancing
- Application Delivery
- MRTG
- PRTG
- Wireshark
- Network Flow Analyzer
- Microsoft Visio
- LAN design
- WAN design
- Campus OFC design
- Data Center design
Languages
English
Tamil
Technical Qualifications
- PCNSE - Palo Alto Networks Certified Network Security Engineer
- MCP - Microsoft Certified Professional
- CCNA - Cisco Certified Network Associate 2.0
- M.Net - Master of networking from SISI, IEC Chennai
- Knowledge in Windows, VMware networking & SAN
Areas Of Expertise
Cisco 2960, 3550, 3560, 3750, 3750X, 3850-10G, 4500, 6500, cisco 1900, 2811, 2821, 3845, Paloalto, Checkpoint, Fortigate, Forcepoint NGFW, Kemp – Layer 4/7 Load Balancing and Application Delivery, MRTG, PRTG, Wireshark, Network Flow Analyzer, Microsoft Visio
Personal Information
- Date of Birth: 24 March 1978
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that all the statements made in this application are true to the best of my knowledge and belief.
Timeline
IT-Manager
Chettinad Academic OF Research and Education
03.2025 - Current
Freelance Consultant
Orchid Pharma Ltd
05.2022 - 12.2023
Senior Technical Lead - Network Support
BVR people consulting Pvt Ltd
06.2021 - 04.2022
Senior Consultant
Andromedae Infoservices Pvt Limited
04.2020 - 05.2021
Senior Consultant
Yash Technologies Pvt Limited
01.2014 - 03.2020
Team lead and Site coordinator
Spectra Soft Technologies Limited
01.2011 - 01.2014
Service Delivery engineer – (L2 Support – Tamilnadu Region) - IT Infrastructure
Omnitech Info solutions Limited
03.2010 - 01.2011
Executive - IT Infrastructure
Reliance Info solutions Limited
12.2006 - 03.2010
Network Engineer
Sai system solutions
03.2003 - 11.2006
Customer Support Engineer
Computers World
05.1998 - 02.2002
Bachelor Degree - ELECTRONICS AND INSTRUMENTATION ENGG.
Anna University (MIT Campus)
Diploma in computer Technology (DCT) - undefined
Dept of Technical Education, Tamilnadu (Bharath polytechnic)
M.Net - Master of networking
SISI, IEC Chennai