Sivakumar Nadaraj

• Installing, configuring, tuning, maintaining, and monitoring Windows Server 2012R2.
• Creating user accounts, resetting passwords, and unlocking accounts in Active Directory.
• Managing storage resources on Windows File Server.
• Configuring Group Policy management.
• Maintaining and implementing security policies in G Suite Admin Console.
• Configuration, security management, and patching of Windows systems.
• Managing Antivirus Endpoint Security Solutions, troubleshooting antivirus issues.
• Installing and configuring unmanaged switches.
• Procuring network equipment and coordinating with vendors for support.
• Monitoring system alerts and resolving issues in hardware and software.
• Providing team-level support for Trend Micro antivirus tools.
• Configuring MS Outlook, performing backups and restores, and troubleshooting.
• Troubleshooting Windows machines.
• Formatting and allocating laptops to new employees.
• Troubleshooting software and hardware issues on laptops.
• Coordinating with vendors to replace hardware on major issues.
• Handling and maintaining IT assets (laptops, desktops, landline phones, etc.).

Contractual Employee

• Monitor the computer lab during operational hours.
• Assist users with software, hardware, printing, and network issues.
• Ensure all computers are operational and properly maintained.
• Perform routine checks on lab systems, projectors, printers, and peripherals.
• Install and update software as required by instructors or the institution.
• Report and document hardware or software issues.
• Maintain lab cleanliness, order, and security.
• Enforce lab rules and acceptable use policies.
• Assist in setting up systems or equipment for classes or training sessions.

• Install, configure, and troubleshoot hardware (desktops, laptops, printers, network devices) and software.
• Monitor system performance and perform routine maintenance.
• Provide on-site and remote technical support to end-users.
• Perform operating system upgrades and patches (Windows/Linux).
• Maintain antivirus, backup, and data protection systems.
• Maintain IT documentation including system configuration and procedures.
• Coordinate with vendors for hardware replacements or warranty claims.