Sivapavani Yekabathula

Client Name: Toyota Financial Services (TFS)

Role: Application Support Engineer/ Software Engineer

Tools and Technology: Dynatrace, MuleSoft, Datalake,AWS,Postman,ServiceNow, Snowflake, Kinto,Autosys,Postman, WinSCP,ETL.

TFS provides financing, insurance, leasing, and mobility services for Toyota customers and dealerships worldwide. This project focused on providing 24x7 L2 support for business-critical financial applications used by internal teams, dealers, and customers . It provides Instalment car loans to customers who wish to purchase and own the vehicle. Offers various lease options, allowing customers to use a new vehicle for a set period.

• Key Responsibilities:
• Provide L2 Production & Application Support for mission-critical banking applications ensuring high availability and business continuity.
• Handle P1/P2 incidents, drive bridge calls, coordinate with L3/Dev & stakeholders, and ensure RCA completion within SLA.
• Monitor batch jobs and scheduling workflows (Autosys), resolve failures, delays, and long-running jobs ensuring timely completion.
• Troubleshoot production failures including application crashes, API failures, data load issues & job aborts, ensuring minimal downtime.
• Perform data validation, reconciliation, and analysis using Snowflake / MySQL / SQL to ensure data accuracy across systems.
• Support and troubleshoot AWS components such as EC2, S3, RDS, VPC along with platform-level configurations and deployments.
• Monitor application performance and service health using Dynatrace, MuleSoft dashboards, DataLake & other monitoring tools.
• Manage incidents and service requests using ServiceNow, ensuring ITIL best practices in Incident, Problem & Change Management.
• Collaborate with business users, vendor teams, and stakeholders for issue resolution and production stability improvements.
• Participate in release deployments and post-deployment validations, supporting smooth production transitions.
• Implement proactive monitoring and preventive actions, reducing recurring incidents through RCA and automation initiatives.
• Handle secure file transfers and integrations using SFTP/FTP, WinSCP, and PuTTY, ensuring secure and accurate data movement.
• Maintain SOPs, runbooks, knowledge base documents, and improve operational efficiency, and support maturity.